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About the Role

Okta is building the trusted, neutral infrastructure that enables organizations to safely embrace AI. This role offers an opportunity to do career-defining work by securing every identity, from AI to human, and requires a relentless drive to solve complex challenges with real-world stakes.

Responsibilities

Build deep, executive-level relationships, serving as the primary technical point of contact for customer identity owners and IT leadership.
Architect tailored technical success plans aligned with customer business objectives to drive platform adoption and secure Okta against competitive displacement.
Guide customers in expanding their Okta footprint across critical Workforce solutions, continuously improving their overall security posture.
Independently manage and resolve highly complex customer technical escalations, collaborating with Customer Success Managers as needed.
Proactively identify technical roadblocks, design robust mitigation plans, and drive them to resolution.
Champion customer needs internally by collaborating with Okta Engineering, Product, and Support teams to influence product direction.
Deliver workshops, best practice sessions, and vertical-specific insights to enhance customer security.
Author repeatable technical strategies and assets to level up the global TAM organization.
Actively mentor and develop peer TAMs to upskill technical capabilities across the team.

Requirements

8+ years of related professional IT experience (or 6+ years with a Master’s degree).
3+ years of experience as a TAM, Technical Consultant, Solution Architect, or Product Manager.
3+ years of experience working with Identity & Access Management (IAM) solutions or related security technologies is preferred.
Extensive hands-on proficiency mapping Okta feature sets to complex enterprise architectures.
Strong understanding of modern identity protocols (SAML 2.0, OAuth, OpenID Connect, WS-Fed).
Experience integrating legacy/non-standard applications that do not support modern federation protocols.
Deep knowledge of lifecycle management, automated provisioning, and integrations (e.g., SCIM, Okta Workflows, HR-driven provisioning, Active Directory).
Familiarity deploying and securing key SaaS platforms (O365, Salesforce, Workday, Box).
Ability to read and modify existing quickstarts, code samples, or scripts to match customer requirements.
Exceptional communication skills with a proven ability to translate highly technical concepts into clear business outcomes for CxO-level audiences.
Skilled at managing expectations, tracking portfolio health metrics, and setting healthy boundaries with internal and external stakeholders.

Skills

Identity & Access Management (IAM)
SAML 2.0
OAuth
OpenID Connect
WS-Fed
SCIM
Okta Workflows
Active Directory
O365
Salesforce
Workday
Box

Location

London
Munich
Paris
Warsaw

Work Type

Hybrid

Experience Level

Senior

Education Level

BA/BS/MS in Computer Science, IT, or a related discipline (or equivalent experience)

Benefits

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

About the Company

Okta is the leader in Identity management and The World’s Identity Company™.
Our mission is to build a more secure world by providing a neutral, powerful, and extensible platform that puts identity at the heart of the modern tech stack—securing customers, employees, partners, and AI agents.
Two-thirds of the Fortune 100 trust Okta to power their identity journeys.

Equal Opportunity

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.