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About the Role

Maintain a presence on the front reception desk, offering assistance to all personnel and visitors. Sustain a professional outlook to deliver exceptional service and create a lasting impression.

Responsibilities

Ensure the highest standards in presentation at the property or properties are maintained at all times.
Keep the Reception/Concierge area clean, tidy, and welcoming to five-star audit standards.
Maintain a courteous, professional, and helpful demeanor at all times.
Keep supplied uniforms in acceptable and clean condition.
Carry out duties in accordance with instructions from management.
Comply with concierge processes, procedures, and standards of work.
Establish professional working relationships with staff, tenants, and contractors.
Greet visitors and maintain an accurate log of visitor records.
Manage on-site booking requirements for key access areas.
Handle and administer resident keys, ensuring they are signed in and out daily.
Answer the telephone and on-site intercom system for tenant queries professionally.
Maintain and update accurate reception/concierge operations manuals.
Maintain a physical presence at the reception/concierge desk; it is not to be left unmanned.
Deal with all on-site queries efficiently and professionally, directing them to third parties as appropriate.
Handle parcels and packages delivered daily, managing resident deliveries and returns.
Complete all required log reports accurately.
Conduct daily site walk-rounds, reporting all faults, maintenance, and repairs.
Investigate faults and issues within the development and document them.
Do not undertake any task that may be a risk to health and safety unless suitably trained.
Assist other employed staff, residents, and visitors in the event of an emergency.
Comply with and ensure landlord obligations for health and safety and fire precautions are met.
Ensure contractors adhere to requirements for contractor management and site H&S.
Undertake tasks and responsibilities that are unpredictable and varied as the need arises.

Requirements

Demonstrable experience of front-of-house concierge and delivering exceptional customer service.
Confident, articulate communicator, both orally and in writing.
Able to build relationships with all types of customers and clients.
Possess a resolution-focused mentality and a creative approach.
Able to work with autonomy and as part of a wider team.
Efficient in maintaining administration and record-keeping electronically.
Demonstrable ability to deal with problems and challenges effectively.
Good knowledge of Health and Safety regulations.
Ability to work under pressure and meet deadlines.
Able to prioritize and manage time effectively.
Excellent IT skills.
Social-media awareness.
Up-to-date with new technology.

Skills

Customer service
Communication (oral and written)
Relationship building
Problem-solving
Administration
Record keeping
Health and Safety regulations
Time management
IT skills
Social media awareness
Adaptability

Work Type

Full-time

Salary/Compensations

£32,000.00 per annum

Benefits

Access to Benefits Booklet