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About the Role
As Overnight Hotel Assistant Manager, you will be responsible for supporting and leading the overnight operation of the hotel, ensuring an exceptional guest experience and smooth running of all Front Office functions. Acting as one of the senior leaders on property during the night, you will oversee guest arrivals and departures, manage operational challenges, support the overnight team, and ensure service standards remain consistently high. You will also participate in the hotel's Duty Manager programme and play a key role in maintaining a safe, secure, and welcoming environment.
Responsibilities
- Lead and support the overnight Front Office operation, including Reception, Guest Services, Concierge, and Communications
- Ensure a seamless and personalised arrival and departure experience for all guests
- Act as the primary point of contact for guest concerns, service recovery, and operational escalations
- Support and coach overnight team members, driving engagement and performance
- Ensure accurate completion of overnight procedures and operational reports
- Maintain strong communication between overnight and daytime teams through detailed handovers
- Work closely with all departments to ensure guest requests and operational priorities are managed efficiently
- Maintain health, safety, security, and emergency procedures throughout the hotel
- Act as the senior manager on duty when required and represent hotel leadership during overnight operations
Requirements
- Previous experience in a supervisory or management Front Office role within a luxury hotel environment
- Strong Front Office knowledge with an understanding of wider hotel operations
- Excellent leadership and team development skills
- Exceptional guest service and problem solving abilities
- Strong communication skills with fluent spoken and written English
- Ability to make decisions confidently and effectively in a fast paced environment
- Professional presentation and a genuine passion for hospitality
- Right to Work in the UK
Skills
- Opera PMS or similar hotel management systems is advantageous
Location
- London at Park Lane
Work Type
- Overnight position
- Four shifts per week on a 4 on, 3 off rotation
- Shift pattern of 9.30pm to 8.00am
Experience Level
- Supervisory or management Front Office role
Salary/Compensations
- £51,000 annual package inclusive of base salary and service charge
Benefits
- Excellent training and clearly defined career development pathways
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Company Sick Pay, increasing with service
- Life insurance while on duty
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
- Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
- Bupa Dental Cover or Bupa Cash Plan
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning from day one
- Season Ticket Loan and Cycle to Work scheme available
- Access to Stream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable, and sporting activities
About the Company
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
- We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
- At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
- Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
- It comes from our belief that life is richer when we truly connect to the people and the world around us.
- Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes.
- Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.
- At Four Seasons, we create exceptional experiences through genuine care, attention to detail, and world class service.
- Throughout the night, our hotel continues to operate at the highest standards, ensuring guests receive the same seamless and personalised experience at all hours.