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About the Role
The Operations Manager contributes to piloting boutique performance, ensuring smooth daily operations, and implementing projects to enhance operational efficiency, financial health, and client experience.
Responsibilities
- Contribute to defining and executing the boutique strategy in line with brand priorities.
- Ensure the financial health of the boutique.
- Monitor retail indicators and propose corrective actions.
- Contribute to setting and piloting sales targets.
- Report on stock and collection performances to optimize buying decisions and sales performance.
- Anticipate business evolutions and support management in building strategic action plans.
- Prepare analyses for meetings and buying sessions.
- Enhance daily operations and take responsibility for cash, stock, care & repair, and alteration activities.
- Supervise the management, organization, and optimization of these activities.
- Create conditions and provide adequate support for all activities to meet targets.
- Orchestrate the roll-out and follow-up of strategic retail projects.
- Ensure all cash, inventory, and security procedures are followed and comply with regulations.
- Take a leadership role of expertise over all processes and procedures.
- Support the adoption of new procedures by the team.
- Play a key role in orchestrating the Chanel&Moi program.
- Motivate back-office teams to create an expectation-exceeding client journey.
- Manage the back-office team in terms of recruitment, leadership, goal setting, development, and training.
- Support the development of the VM team.
- Convey the House Strategy to boutique teams.
- Enthuse the team with positive leadership and encourage collaboration.
- Oversee all maintenance, IT, security, and administrative functions for the boutique.
- Ensure the boutique reflects CHANEL’s standards of luxury.
- Provision the boutique with required supplies and orchestrate boutique tools order and implementation.
- Act as a strong business partner by fostering effective collaboration and communication.
Requirements
- Bachelor’s or Master’s degree in Fashion, Finance, Business or Management.
- Significant experience (5 years) in retail operations and team management.
- Analytical mindset, data interpretation expertise, precision.
- Advanced proficiency in Microsoft Office applications.
- Excellent interpersonal, verbal and written communication skills.
- Dutch and English are mandatory.
- French is a plus.
- Fulltime available.
- Living in/around Amsterdam.
- Flexibility with the ability to work late nights, weekends and public holidays.
- Currently allowed to live and work in the Netherlands.
- Interest in the history and heritage of The House of CHANEL, and its products and collections.
- Enjoy working with numbers and business development.
- Comfortable working on various projects in a dynamic, fast-paced, and complex environment.
- Ability to switch regularly from operational tasks to strategic thinking.
- Ability to make decisions as part of a collaborative team.
- Desire to develop talents within your team.
- Enjoy creativity and innovation by testing, learning, and taking new risks.
- Strong problem-solving skills for both mundane and complex issues.
Skills
- Retail operations
- Team management
- Data interpretation
- Microsoft Office applications
- Interpersonal skills
- Verbal communication
- Written communication
- Leadership
- Project management
- Financial management
- Stock management
- Client experience enhancement
Location
- Amsterdam
Work Type
- Full-time
Experience Level
- 5 years in retail operations and team management
Education Level
- Bachelor’s or Master’s degree in Fashion, Finance, Business or Management
About the Company
- CHANEL is focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
- We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams.
- We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.