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About the Role
As a Lead Sales Operations Coordinator at Thermo Fisher Scientific, you'll contribute to operational excellence and enhance customer experience across our commercial teams. This position connects sales, customers, and internal departments, ensuring smooth coordination of sales processes from quote to delivery. You'll manage product and customer data, optimize processes, and provide essential support to drive business growth and customer satisfaction. Working with systems like Salesforce.com and ERP platforms, you'll maintain data accuracy, handle pricing updates, and coordinate cross-functional activities to enable seamless order fulfillment. This role offers the opportunity to contribute to continuous improvement initiatives while supporting our mission of enabling customers to make the world healthier, cleaner, and safer.
Responsibilities
- Contribute to operational excellence and enhance customer experience.
- Connect sales, customers, and internal departments.
- Ensure smooth coordination of sales processes from quote to delivery.
- Manage product and customer data.
- Optimize processes.
- Provide essential support to drive business growth and customer satisfaction.
- Maintain data accuracy.
- Handle pricing updates.
- Coordinate cross-functional activities to enable seamless order fulfillment.
- Contribute to continuous improvement initiatives.
Requirements
- Bachelor's Degree required.
- No prior experience required.
- Sales operations, customer service, or related business operations experience preferred.
- Preferred Fields of Study: Business Administration or related field.
- Additional relevant certifications in project management or process improvement beneficial.
- Demonstrated expertise with CRM systems (especially Salesforce.com) and ERP platforms.
- Strong analytical and problem-solving abilities with attention to detail.
- Project management and process improvement skills.
- Clear written and verbal communication abilities.
- Experience in cross-functional collaboration and stakeholder management.
- Ability to work independently and prioritize multiple tasks.
- Customer service orientation with focus on quality.
- Knowledge of continuous improvement methodologies (Six Sigma, Lean, etc.) preferred.
- Experience with data management and maintaining system accuracy.
- Capability to handle customer inquiries and resolve escalations.
- Proficiency in building and maintaining customer/product databases.
- Ability to prepare and deliver business reviews and presentations.
- Understanding of pricing structures and contract management.
Skills
- Microsoft Office suite
- Excel for data analysis
- CRM systems (Salesforce.com)
- ERP platforms
- Analytical skills
- Problem-solving skills
- Attention to detail
- Project management
- Process improvement
- Written communication
- Verbal communication
- Cross-functional collaboration
- Stakeholder management
- Independent work
- Task prioritization
- Customer service
- Quality focus
- Continuous improvement methodologies (Six Sigma, Lean, etc.)
- Data management
- System accuracy maintenance
- Customer inquiry handling
- Escalation resolution
- Customer/product database building and maintenance
- Business review preparation
- Presentation delivery
- Pricing structures understanding
- Contract management
Location
- Office
Work Type
- Standard (Mon-Fri)
Experience Level
- No prior experience required
- Sales operations, customer service, or related business operations experience preferred
Education Level
- Bachelor's Degree
About the Company
- As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.
- Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
- We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.