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About the Role

Salesforce is seeking an Account Executive to join the Service Cloud team and drive growth for one of its fastest-growing products. This role focuses on the full Service Cloud platform, including Contact Centre, ITSM, and HR Service, with an emphasis on Agentforce Voice, Digital Engagement, and Agentforce for Service.

Responsibilities

Build and execute account plans to retain and grow ACV with existing customers, focusing on upsell and cross-sell opportunities.
Uncover customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses.
Identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack.
Engage customers clearly and confidently across written, verbal, and presentation formats.
Drive results by leveraging available resources, tools, and internal teams effectively.
Align and engage account teams and partner ecosystems to support deal progression and long-term customer success.

Requirements

Demonstrated success in quota-carrying, technology solution-based direct sales.
Proven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software.
Ability to work effectively in a fast-paced, high-growth environment.
Consistent track record of meeting or exceeding quota.
Experience collaborating across multiple internal teams and aligning resources to account objectives.
Relevant experience will be evaluated holistically and may include professional, extracurricular, military, or volunteer experience that demonstrates the core competencies for this role.

Skills

Account Planning
Research and Discovery
Solutioning
Customer Communication
Resource Application
Team Selling
Strong interpersonal and communication skills
Familiarity with sales methodologies (e.g. MEDDIC, Challenger, Command of the Message)
Experience developing business cases and service requirements, and building strategic partnerships

Benefits

Benefits and resources support you to find balance and be your best.
AI agents accelerate your impact so you can do your best.

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce.
Service Cloud is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel.
Powered by Agentforce, it is the only platform where AI agents and human service representatives work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning customer service, IT Service Management (ITSM), and HR service to unify service delivery across every department on a single advanced platform.
With the industry's fastest-growing AI adoption rate — agentic AI use in service grew from 39% to 66% in a single year — Service Cloud equips businesses to meet customers where they are, across voice, digital messaging, web chat, email, WhatsApp, and more.
Autonomous Agentforce agents handle high-volume interactions 24/7, while the Service Rep Assistant supports human agents with real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations — delivering faster resolution, higher CSAT, and lower operating costs across a blended human and AI workforce.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
We believe in equality for all.
We can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme.
We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Applicants are welcome to opt-in to the interview scheme as part of the application process.