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About the Role
The Content System Engineering team is seeking a 24/7 shift-based Content Systems Support Engineer to ensure the efficient operation of content management and processing systems.
Responsibilities
- Provide 24/7/365 support for content processing systems, ensuring platform stability and timely incident resolution.
- Lead initial investigations into technical issues, particularly within Media Asset Management (MAM) systems and interconnected broadcast workflows, liaising with system specialists when deeper expertise or escalation is required.
- Monitor platform performance to predict and prevent issues, contributing to high service availability and customer satisfaction.
- Collaborate with system owners, engineering teams, and operational staff to support a wide range of systems and projects, ensuring smooth handovers and effective problem-solving.
- Document findings and resolutions to support continuous improvement and knowledge sharing across the team.
- Operate effectively in a globally distributed team, supporting both local and international operations.
Requirements
- Strong analytical and problem-solving skills, with a proactive approach to technical issue resolution.
- Good understanding of Linux and Windows environments.
- Experience in coding or scripting (python / bash).
- Experience working with AWS infrastructure and services.
- Strong stakeholder communication.
- Appropriate right to work in the UK.
- Must be eligible to work in the UK without sponsorship.
Skills
- Python
- Bash
- Linux
- Windows
- AWS
Location
- Osterley
Work Type
- Onsite
- 24/7 shift environment
- Full-time
Benefits
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
About the Company
- Sky is a leading media and entertainment company connecting millions with entertainment, sports, news and arts through innovative products and services.
- We aim to bring the joy of a better experience to more people, every day, to do better and deliver better for our customers, colleagues and society.
Equal Opportunity
- Sky is an equal opportunity employer and values diversity at our company.
- We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.
- We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate.
- Criminal record checks will be conducted if your application is successful.