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About the Role
Provide a consistently high level of service to a customer through a dedicated central point of contact for Service Management and problem resolution.
Responsibilities
- Participate in customer agreement of service and response standards, ensuring they are maintained or exceeded during program delivery.
- Develop excellent working relationships with the Customer, Account Management team, and Operational Functions to influence service performance.
- Work cross-functionally to ensure activities align with customer requirements and Marken Network Guidelines, policies, and procedures.
- Manage special requests from the customer for increased service levels or shipment progress monitoring.
- Collaborate with Customer logistics teams to develop and implement solutions for new business requirements.
- Attend periodic meetings with the client to discuss program status and service issues.
- Develop a partnership between Marken and the Customer by understanding their industry and logistical requirements.
- Participate in scheduled meetings to discuss service performance and concerns.
- Form working relationships and gain an understanding of other departments within the customer's organization.
Requirements
- Complete and thorough understanding of Aviation/Airline Networks.
- Excellent communication skills with the ability to influence others.
- Excellent problem-solving and prioritization skills.
Skills
- Service Management
- Problem Resolution
- Customer Relationship Management
- Logistics Management
- Communication
- Problem Solving
- Prioritization
Location
- Remote
Work Type
- Permanent
- Full-time
About the Company
- Marken, UPS Healthcare Precision Logistics, is the clinical and advanced therapy subsidiary of UPS Healthcare.
- We unite expertise across healthcare and complex secure logistics to drive client success through innovation.
- We are a Fortune Global 500 organization.
- We offer a rewarding culture and opportunities to work with talented teams.
Equal Opportunity
- UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria.
- We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.
- UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.