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About the Role
As a Reservations Agent (Arabic Speaker) at Hilton London Metropole, you will handle booking inquiries and deliver memorable experiences that make every guest's stay special. You will be responsible for spreading the light and warmth of hospitality.
Responsibilities
- Provide exceptional customer service by responding promptly and professionally to inquiries.
- Secure individual bookings by converting guest inquiries into confirmed reservations.
- Maintain attention to detail by recording and processing all reservations with accuracy.
- Use proactive selling techniques to maximize room sales by promoting hotel services and upgrades.
- Support sales efforts by responding to sales inquiries and identifying potential leads for future business opportunities.
- Work daytime shifts between 8:00 AM and 6:00 PM, Monday to Saturday (5 days per rota).
- Support Arabic-speaking guests by utilizing Arabic language skills for effective communication.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
Skills
- Arabic language skills
Location
- London
Work Type
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- Up to £13.79 per hour plus Incentive programme after probation
Benefits
- Competitive pay
- Incentive programme after probation
- Opportunities to grow your career with Hilton
- Discounted hotel stays through Go Hilton travel programme (room rates as low as $40 USD per night)
- 50% off food and beverage at participating outlets
- Free meals on duty
- 28 days' holiday including bank holidays, increasing with service
- Employee Stock Purchase Programme (ESPP) with a 15% discount on Hilton shares
- Pension scheme
- High street discounts through Perks at Work
- Mental health resources through Care for All hub
- Free counseling and support through Employee Assistance Programme (EAP)
- Crisis Concierge for practical support and emotional care
- Career development opportunities through learning and development programmes
- 110 nights of deeply discounted travel
- Paid parental leave
- Personalized caregiving support
About the Company
- Hilton is a global leader in hospitality, committed to delivering exceptional experiences for guests and building an exceptional workplace for Team Members.
- The company has welcomed more than 3 billion guests worldwide and is dedicated to filling the earth with the light and warmth of hospitality.
- Hilton has an award-winning culture, recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.
- The company operates a suite of world-class brands and is setting new standards for the future of travel.
- Hilton supports Team Members' journeys, whether they are starting their career or exploring something new.