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About the Role
The Senior Business Analyst will be instrumental in delivering our strategic CRM & ERP program by modernizing and expanding enterprise software. This role involves close collaboration with internal business functions to define and communicate requirements, working alongside product managers and other business analysts. It is a hands-on position requiring regular engagement with stakeholders throughout the product lifecycle, including user management, data quality, end-user support, reporting, and system configuration, particularly Salesforce.
Responsibilities
- Develop a detailed understanding of Argus’ business
- Model as-is and to-be processes
- Model ERDs, Data Dictionaries and Flows
- Own, manage and communicate the requirements across Products for specific features in the backlog
- Act as a bridge between the technical and business teams to ensure the technology solutions are practical and meet the needs of the business
- Partnering and working closely with the Product Managers for ERP, CRM, Integration and Core backend services to ensure workstream backlogs are understood, visible, aligned, and business value is understood
- Write solutions options that can be evaluated for OOTB vs config
- Contribute to effective change management procedures
- Track system defects and enhancements
- Learn to support the system configuration
- Write process documentation for the wider team
- Drive best practice and direction of process and workflow
- Fully understand the impact of the sales cycle and process
- Coordinate training for end-users
- Support the business users helping smooth transition from development activities into production by providing product knowledge during training, UAT and go live activities.
Requirements
- A detailed understanding of Salesforce with configuration experience
- Proven track record of gathering business requirements and translating them into user stories
- Proven experience of maintaining a backlog of requirements in a central repository such as JIRA
- A good understanding of the architecture of complex web applications
- Clarity of communication (Precise, Succinct, Effective)
- Strong stakeholder management experience with the ability to align stakeholders throughout the product and project lifecycles
- Strong analytical and problem-solving skills
- Proven experience of agile development e.g., SCRUM, Kanban
- Highly organised and able to manage individual workload
- Work flexibility and adaptability
- Ability to learn technology quickly through instruction and self-training
Skills
- Salesforce configuration
- Gathering business requirements
- Translating requirements into user stories
- Maintaining a backlog of requirements
- JIRA
- Understanding of complex web application architecture
- Communication
- Stakeholder management
- Analytical skills
- Problem-solving skills
- Agile development (SCRUM, Kanban)
- Organization
- Work flexibility
- Adaptability
- Quick learning
Location
- Central London office
- Hybrid working environment
Work Type
- Hybrid working
Experience Level
- Senior
Education Level
- Business Analysis certification (BCS qualifications desirable)
- Salesforce Platform Administrator certification (Essential)
- Salesforce Sales Cloud Consultant certification (Ideal)
- Salesforce CPQ Specialist certification (Ideal)
- Salesforce Advanced Administrator certification (Ideal)
Benefits
- Competitive salary
- Company bonus scheme
- Group pension scheme
- Group healthcare
- Life assurance scheme
- 25 days annual holiday with incremental increase up to 30 days
- Subsidised gym membership
- Season ticket travel loan
- Cycle to work scheme
- Flexible benefits platform
- Extensive internal and external training
About the Company
- Argus is a rapidly growing, award-winning business offering a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers.
- Argus recognizes and rewards successful performance.
- Argus is an Investor in People, promoting professional development and retaining a high-performing team committed to building success.