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About the Role

This role is an opportunity to join OLIVER's in-house team, embedded as an Ecommerce Operations Manager. You will deliver smooth, well-run e-commerce activity for UK customers, focusing on accurate content, stock management, and timely product launches. Your organization and analysis will improve efficiency and customer experience, supporting commercial priorities.

Responsibilities

Support day-to-day e-commerce operations, including order processing, shipping logistics, inventory management, and customer service.
Coordinate e-commerce delivery, promotions, and product launches, managing multiple projects, priorities, and approval routes.
Manage content workflows across product pages, landing pages, promotional content, and digital assets.
Work with suppliers and internal teams to maintain optimal stock levels, meeting customer demand while controlling inventory costs.
Track and analyze KPIs across e-commerce operations to assess effectiveness and identify opportunities.
Translate data insights into clear recommendations and implement improvements to increase efficiency and productivity.
Contribute to process improvement initiatives across e-commerce functions.
Partner with creative, production, technical, and commercial stakeholders, and OLIVER, building trusted relationships.
Raise risks and issues early with a proposed solution.
Ensure operations comply with industry regulations, data protection, and privacy policies.
Support colleagues across role boundaries, including ad-hoc tasks, when business priorities change.
Represent OLIVER's standards and values while working as part of the team.

Requirements

Proficient capability in e-commerce operations, digital project management, production operations, or a related discipline.
Experience coordinating e-commerce delivery, promotions, and product launches.
Good working knowledge of e-commerce content workflows, including product pages, stock management and forecasting, landing pages, promotional content, and digital assets.
Understanding of content management systems, digital asset management, and web-publishing processes.
Ability to manage multiple projects, priorities, and approval routes simultaneously, and to see work through to completion within tight deadlines.
Experience collaborating with creative, production, technical, and commercial stakeholders.
Proficiency in Microsoft Excel, PowerPoint, and the wider Microsoft 365 suite, with confidence analyzing performance data.
Clear, honest, and constructive communication, including flagging potential issues early.
Ability to adapt quickly to changing priorities, trading requirements, and stakeholder needs.
Discretion when handling confidential or commercially sensitive information.
Curiosity about products, customers, commercial priorities, and internal processes.
Proficiency with Gen AI tools relevant to e-commerce operations.
Experience building personal AI workflows.
An agentic approach to problem-solving.
Ability to critically evaluate AI outputs and apply human judgment.

Skills

E-commerce operations
Digital project management
Production operations
E-commerce content workflows
Stock management
Forecasting
Content management systems
Digital asset management
Web-publishing processes
Microsoft Excel
Microsoft PowerPoint
Microsoft 365 suite
Performance data analysis
Gen AI tools
Agentic problem-solving

Location

London, United Kingdom
Weybridge

Work Type

Four days on site
One day working from home
Flexible working

Experience Level

Associate

About the Company

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.
We partner with over 300 clients in 40+ countries.
Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work.
Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Our values shape everything we do: Be Ambitious to succeed, Be Imaginative to push the boundaries of what’s possible, Be Inspirational to do groundbreaking work, Be always learning and listening to understand, Be Results-focused to exceed expectations, Be actively pro-inclusive and anti-racist across our community, clients and creations.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets.
Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Equal Opportunity

We support flexible working and are open to different arrangements.
We offer reasonable adjustments throughout the process.
Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI-supported screening or decision-making. We are committed to a fair, thoughtful, and equitable experience for every candidate.
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.
All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.