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About the Role

As the Events Operations Manager for Country Living events, you will be responsible for ensuring that any live and virtual events associated with the Country Living brand run smoothly and deliver the quality proposition that consumers and partners expect. The operations of our events are predominantly executed by third party companies, so this role is all about effective stakeholder management rather than heavy operational execution.

Responsibilities

Act as the key point of contact for any Country Living event queries, whether internal or external, and ensure all stakeholder queries are answered efficiently and accurately.
Work closely with the event organisers and operational partners such as our third-party Ops contractors and third-party stand builders to ensure the smooth running of the event.
Attend regular meetings and ensure you are always in the loop on the progress of the event’s operations and any challenges.
Proactively suggest ways to overcome any challenges.
Be on hand onsite for the duration of all events as Hearst’s representative.
Answer any queries from event organisers, contractors, partners, sellers and consumers.
Present Hearst in a professional way.
Look out for new Country Living event opportunities with new and existing partners.
Work closely with the Artisan Collective sales team to ensure the operational setup is clear for all sellers at the Country Living live events.
Ensure sellers conform to any limitations set by the organisers.
Coordinate with third-party operational management companies to ensure exhibitor stand build runs smoothly.
Oversee build, welcome sellers onsite and help them to prepare for the event.
Take the lead on the planning and execution of onsite activations for Country Living’s licensing partners, sponsors and any other non-exhibitor stands.
Keep a close eye on the budget and partner experience, and provide regular updates to key stakeholders.
Represent Country Living with talent partners put forward by the brand, ensuring they are well looked-after and have a positive experience onsite.
Support with the delivery of content onsite at events, such as VIP events, talks and workshops.
Ensure these run smoothly and reflect the Country Living brand positively.
Support on the contract renewal process for Country Living events, including event organisers and suppliers.
Carry out thorough research onsite and after events to gather feedback from event organisers, operations partners, sellers, consumers and Hearst colleagues.
Ensure this feedback is tracked and circulated appropriately, and acted on to drive quality improvements for further events.

Requirements

Experience in operations and stakeholder management.
Experience and knowledge of Health & Safety laws and policies.
Knowledge of the events industry, with good knowledge of the elements involved in preparing for an event and managing its smooth operation onsite.
Understanding of how to run live, virtual and hybrid events.
Impeccable communication and relationship-building skills, with a track record of building and maintaining good rapport with internal and external stakeholders in order to drive the success of projects and events.
Excellent numerical ability and attention to detail, with the ability to keep accurate records of events budgets, ensure all expenditure is accounted for, and report back on revenue, costs and profit to the business.
Full clean UK drivers license.
Flexible approach – the role entails extended periods of time away from home throughout the year.
Interest in championing small businesses with a good understanding of the small business sector.
Strong organisational skills and the ability to manage multiple responsibilities and meet deadlines.
Ability to remain calm under pressure.
Flexibility to adapt to a dynamic and fast-paced environment with changing priorities, and the desire to get involved in a wide range of business areas and functions.

Skills

Operations
Stakeholder management
Health & Safety laws and policies
Events industry knowledge
Live event management
Virtual event management
Hybrid event management
Communication skills
Relationship-building skills
Numerical ability
Attention to detail
Budget management
Record keeping
Organisational skills
Time management
Adaptability

Location

London, UK

Work Type

In office policy with flexible Fridays
Onsite

Experience Level

Dependent on experience

Salary/Compensations

£40,000-£45,000

Benefits

Hearst Exclusives
Good Housekeeping Taste and Beauty Testing Panels
Office sample sales
Specsavers eye care
Company-funded Health Cash Plan
Access to mental health support
Discounted gym memberships
Cycle to Work scheme
Location Flex
Holiday Exchange
Charity Day
Wellbeing resources
Access to Hearst ERG Groups
Generous Workplace Pension
Income Protection
Life Assurance
Season Ticket Loan
Salary Finance tools
Financial Wellbeing sessions
Home Tech benefits
Discounts across London
Everyday savings via the HAPI at Hearst app

About the Company

The UK's leading premium publisher, home to iconic and influential media brands including Esquire, Men's & Women's Health, ELLE, Good Housekeeping, Harper's Bazaar, Digital Spy, Cosmopolitan, Red and more.
At Hearst UK, we don't just create content – we shape culture.
Our workplace is driven by passion, shaped by authenticity and powered by creativity.
We back bold ideas, act with an entrepreneurial mindset and continually evolve to meet the moment - while respecting the legacy that's brought us here.
We believe in each other's potential and push boundaries together to create meaningful impact, both across the media landscape and in people's lives.
We're proud of our heritage - but even more excited about making history.

Equal Opportunity

Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in – one that respects, protects, represents and uplifts the voices and opinions of all people.
As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams.
Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people.
This is why we’re working to build a sense of true belonging within our business and foster a culture in which everyone feels heard.