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About the Role
The Account Manager Groups is responsible for driving incremental group revenue for LHW member hotels by managing mid-sized and transactional accounts across Germany, UK Direct Corporate Groups, and the Entertainment segment. This role combines proactive business development, account management, and sales execution, with regular travel to assigned markets. The Account Manager will also act as the European Vertical Lead for Entertainment and Automotive, identifying new opportunities and sharing market insights across GSO. The role requires strong client and hotel relationships, effective opportunity management, and a focus on conversion, revenue growth, and LHW's luxury positioning.
Responsibilities
- Manage and develop relationships with MICE agencies, event planners, incentive houses, and corporate clients in Germany.
- Identify and acquire new accounts generating incremental luxury group revenue in Germany.
- Develop direct corporate opportunities, particularly within Automotive, life sciences, financial services, technology, and consulting in Germany.
- Develop the Entertainment segment across Europe, with a particular focus on the UK.
- Build relationships with production companies, film and television organizations, music and touring companies, and specialist agencies within the Entertainment segment.
- Generate opportunities across productions, touring, premieres, press events, and talent accommodation within the Entertainment segment.
- Identify and acquire UK corporate clients with direct group and event requirements.
- Develop opportunities for leadership meetings, board meetings, offsites, incentives, and corporate events in the UK.
- Build relationships with corporate event planners, executive assistants, procurement, and travel managers in the UK.
- Independently plan and execute sales activities, travel, and account development.
- Maintain accurate account, pipeline, and opportunity records in Salesforce.
- Track performance against revenue, conversion, and business development targets.
- Prepare account plans, reports, and sales updates.
- Support market initiatives, sales missions, familiarization trips, and client events.
- Collaborate across GSO to maximize opportunities and deliver shared objectives.
Requirements
- Bachelor's degree preferred in Business, Sales, Marketing, or Hospitality.
- 3–4 years of relevant sales experience, ideally in luxury hospitality, travel, or MICE.
- Fluent German and English; additional languages advantageous.
- Willingness to travel regularly across assigned markets.
- Demonstrated experience in account management, business development, and client relationship building.
Skills
- Commercially driven, proactive, and results-oriented.
- Strong understanding of luxury hospitality and group sales.
- Excellent relationship-building, communication, and negotiation skills.
- Ability to identify opportunities and convert business.
- Strong organizational, analytical, and time-management skills.
- Comfortable working independently and collaborating across international teams.
- Proficient in Salesforce and Microsoft Office.
- Professional approach consistent with LHW's luxury brand standards.
- Fluency in English and German.
Location
- London
Work Type
- Full-time
- Hybrid
Experience Level
- 3-4 years
Education Level
- Bachelor's degree preferred
Benefits
- Competitive Salary and benefits package
- Annual incentive opportunity
- Up to $500 for home office setup credit
- Up to $500 travel credit
- Collaborative and inclusive work environment
- Flexible working arrangements
About the Company
- Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels.
- Founded in 1928 by 38 independent hoteliers, LHW has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps.
- LHW's collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club.
- The company offers a variety of accommodations, from converted former palaces and countryside retreats to urban skyscrapers, serene private island escapes, and glamorous tented camps.