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About the Role

We are looking for a Field Service Engineer to provide remote and on-site technical support, manage spare parts, and contribute to innovative solutions. You will play a key role in ensuring customer satisfaction and supporting business opportunities by sharing field knowledge and maintaining accurate records.

Responsibilities

Perform remote diagnostics and troubleshooting to identify and resolve technical issues.
Provide on-site technical support when issues cannot be resolved remotely.
Manage spare parts to ensure timely availability for troubleshooting and repairs.
Coordinate with VAT Headquarters in Switzerland (CH) and the production site in Malaysia (MY) for technical support.
Escalate technical issues to management in a timely manner.
Prepare service reports, troubleshooting analysis reports, and 8D reports after completing repairs.
Prepare technical documentation to improve customers' understanding of products and solutions.
Propose innovative solutions to resolve technical issues at customer sites.
Proactively recommend and promote service kits to customers.
Share field knowledge with Account Managers (Sales) to support business opportunities and increase orders.
Record all service activities in the CRM system and close cases promptly upon completion.

Requirements

Technical knowledge of mechanical and electrical systems; software knowledge is a plus.
Experience in customer support, engineering, or field service support.
Experience and skills in remote and on-site troubleshooting and diagnostics.
Strong customer focus and commitment to customer satisfaction.
Basic knowledge of vacuum technology and the semiconductor (SEMI) and flat panel display (FPD) industries.
Good verbal and written communication skills in Japanese and English.
Strong presentation and customer-handling skills.
Ability to work effectively in a team-oriented environment.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and CRM systems.
Experience in Quality Management or Quality Assurance is a plus.

Skills

Mechanical systems
Electrical systems
Software knowledge
Customer support
Engineering
Field service support
Remote troubleshooting
On-site troubleshooting
Diagnostics
Vacuum technology
Semiconductor (SEMI) industry
Flat panel display (FPD) industry
Japanese communication
English communication
Presentation skills
Customer handling
Teamwork
Microsoft Office (Word, Excel, PowerPoint, Outlook)
CRM systems
Quality Management
Quality Assurance

About the Company

VAT is the world's leading supplier of high-performance vacuum valves, driving innovation for over 60 years.
With over 3,200 employees worldwide, VAT operates from its headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia, and Romania, as well as sales and service hubs globally.
VAT is guided by its passions: integrity, teamwork, customer centricity, and innovation, working together as #oneVAT.
Joining VAT means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

Equal Opportunity

We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success.
We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace.