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About the Role

As an Agentic Strategy & Advisory Lead in Accenture Song Service, you will play a pivotal role in shaping the AI agenda for our clients at executive level, translating agentic capability into compelling business cases, measurable outcomes and strategic roadmaps. Our mission is to help our clients deliver exceptional human and agentic experiences that deliver simplicity, cost transformation, and an engine for growth.

Responsibilities

Help shape our clients’ AI agenda
Lead AI strategy engagements
Develop executive-level narratives that connect agentic capability to commercial outcomes, linking agentic capability to growth, efficiency and resilience
Build business cases and AI investment frameworks for C-suite audiences
Lead teams in collation of data and Business insights, identifying and prioritising value opportunities for clients
Translate client CX requirements into actionable agentic strategies and delivery roadmaps
Shape agentic programme principles; ensuring the right ambition is set before delivery begins
Provide a point of view of what AI can do to drive business growth
Support client decision-making on AI governance, technology selection and operating model design
Lead multi-workstream strategy engagements with clear governance and quality standards
Mentor junior team members and drive quality of strategic output across the team
Partner with data teams to direct analysis (of big data), collate and translate insights into strategic client value opportunities, taking accountability for benefits tracking and delivering measurable outcomes
Craft data-driven narratives that resonate at C-suite level, translating complex analysis and visualisation into clear, actionable insight that shapes client decisions
Collaborate closely with Forward Deployed Engineers, Experience Designers, Change Leads and delivery teams to integrate strategy into broader transformation programmes
Contribute to thought leadership, assets and accelerators in agentic strategy and AI
Support sales, propositions and go-to-market activity
Develop the next generation of AI advisory talent within Song
Encourage development of data skills and value focused mindset amongst team members across levels

Requirements

Significant experience in management consulting, AI strategy and/or digital transformation advisory
Strategic thinkers who can translate AI's potential into business reality
Work comfortably at C-suite level
Bring genuine AI fluency
Strong background in management consulting, AI strategy and/or digital transformation
Proven track record of building and presenting executive-level business cases for AI or technology investment
Experience operating across the full project lifecycle; from shaping and selling work through to delivery oversight
Experience translating business priorities into AI strategies, leading business case development and implementing value measurement frameworks
Proven track record of leveraging data to diagnose organisational pain-points, drive performance and demonstrate tangible business value
A portfolio of strategy engagements that demonstrate commercial impact
Proven ability to lead with clarity and influence in ambiguous, fast-moving environments
Strong understanding of Agentic AI and how these capabilities scale across programmes
Confident working knowledge of data structures and value measurement, able to interrogate technical approaches, shape requirements and lead delivery teams with credibility
Working knowledge of or alongside: GenAI-enabled services (e.g. conversational AI, agent assist, agentic workflows)
Working knowledge of or alongside: Cloud-based platforms and agentic tooling (e.g. Salesforce Agentforce, AWS Bedrock, Claude Code/Codex/Gemini)
Working knowledge of or alongside: AI governance, responsible AI and emerging regulation
Working knowledge of or alongside: Data discovery and analysis - awareness of tools visualisation tools, ETL processes etc.
Experience in delivery and/or use of Conversational AI Tooling such as GECX, Amazon Connect, Microsoft Dynamics, PolyAI, Congnigy, Cresta, Sierra, Decagon, Parloa
Experience of using Open AI, Antropic and Vercel
Strong analytical and problem-solving capability
Confident senior stakeholder management and compelling storytelling
Experience leading and shaping AI initiatives and managing delivery quality
Understanding of commercial models and deal economics in professional services
Comfortable leading within agile, collaborative, fast-moving consulting environments
Can clearly articulate AI strategy rationale and trade-offs to non-technical senior stakeholders
Certifications in AI strategy, management consulting, value frameworks
Thought leadership or published point of view on agentic AI, customer service reinvention or AI governance
Contact centre platform experience (e.g. Genesys, Sierra, Decagon, Parloa, PolyAI, NICE Cognigy, Agentforce Contact Centre and Amazon Connect)
Experience in Telco, Financial Services or Public Sector; our highest-demand client verticals
Hands-on experience across visualisation tools, SQL, coding languages and ETL processes, with the ability to engage credibly across the full data pipeline

Skills

AI strategy
Digital transformation advisory
AI fluency
Business case development
Value measurement frameworks
Data analysis
Agentic AI
GenAI-enabled services
Cloud-based platforms
Agentic tooling
AI governance
Responsible AI
Data discovery
Data visualisation
ETL processes
Conversational AI Tooling
Open AI
Antropic
Vercel
Analytical skills
Problem-solving
Stakeholder management
Storytelling
Agile methodologies
SQL
Coding languages

Location

London

Work Type

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners
Expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities
As an employer, we will be as flexible as possible to support your specific work/life needs

Experience Level

Manager

Salary/Compensations

Competitive basic salary
Annual performance bonus

Benefits

Opportunities to acquire equity
30 days of leave
3 extra volunteering days per year
Family-friendly and flexible work policies
Attractive pension plan with financial wellbeing support and resources
Private healthcare insurance plan
Mental Wellbeing support
Employee Assistance Programme
Career Development
Counselling
Generous Parental Leave offerings

About the Company

Accenture Song, the world's largest tech-powered creative group.
Accenture Song drives lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.
The Service practice sits within Accenture Song.
Our vision is to deliver iconic client outcomes by shaping exceptional agentic experiences that deliver cost transformation and drive growth.
We focus on: Reinventing customer service across physical, digital and AI-powered channels
We focus on: Designing future-ready service models, enabled by platforms, data and automation
We focus on: Embedding GenAI, intelligent automation and decisioning into customer service journeys and operations
We focus on: Supporting clients to define a customer-first mindset, helping them shape their business and operating models
We focus on: Ensuring the services we design deliver real value for customers
We work across the full lifecycle: from ambition and vision, through design and experimentation, to scaled delivery and adoption.
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Opportunity

Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.