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About the Role

Smoobu empowers individuals to become successful entrepreneurs by providing a platform for easy and efficient vacation rental management. Our solution supports over 100,000 properties globally, enabling hosts to confidently grow their businesses. We foster an environment where people take responsibility, act with purpose, and collaborate to make a difference.

Responsibilities

Actively protect and develop the existing customer base by using automated triggers and behavioral patterns to proactively prevent cancellations.
Initiate proactive customer contact and manage strategic key accounts to ensure sustainable satisfaction in the DACH region.
Conduct proactive, high-frequency outbound campaigns to target at-risk hosts based on daily system triggers and activity indicators.
Manage structured consultation and retention cycles for strategic key accounts to effectively and sustainably prevent churn.
Utilize modern CRM and communication platforms (Pipedrive, Aircall, Calendly) and AI-based workflows for targeted interaction and risk identification.
Collaborate closely with Marketing, Product, and Support teams to systematically address and resolve cancellation reasons at interfaces.

Requirements

Possess solid practical experience in Customer Success, Account Management, or consultative B2B sales in a SaaS or marketplace environment.
Communicate fluently at a native level in German (C2) and professionally and confidently in English.
Independently manage complex customer relationships and retention conversations with a strong solution orientation and commercial foresight.
Master modern platforms such as CRM systems and telephony tools, and have a solid basic understanding (AI Literacy) of automated triggers.
Set clear priorities with high daily contact volumes and act reliably, pragmatically, and proactively in a dynamic market environment.

Skills

Customer Success
Account Management
B2B Sales
SaaS
Marketplace
German (C2)
English
CRM systems
Telephony tools
AI Literacy
Outbound campaigns
Retention strategies

Location

Remote (up to 50% of the year)
Abroad (up to 63 working days per year)

Work Type

Remote
Hybrid

Experience Level

Professional
Senior

Education Level

Not specified

Salary/Compensations

Not specified

Benefits

27 vacation days, plus an additional day per year of employment (up to 32)
5 additional paid days off and a €500 HomeToGo booking credit for 5-year anniversary
Mentoring program
German courses
Professional development opportunities
Clear career paths
Team events
Dog-friendly office
Social clubs
Buddy Lunches for new employees
Mental health support
Wellhub (Gympass) subsidy
Company discounts and exclusive offers via FutureBens and Corporate Benefits
Collaboration with Plan A for measurable climate protection measures

About the Company

Smoobu, a subsidiary of HomeToGo Group, is a fast-growing startup in the vacation rental industry.
Smoobu's SaaS solution empowers private hosts to manage over 100,000 properties across more than 110 countries.
Smoobu operates as an independent enterprise within the HomeToGo Group, maintaining its startup spirit and growth potential.
Our priority is to assist hosts in efficiently managing and growing their businesses.
Smoobu's success is driven by a dynamic, ambitious, and international team dedicated to exceeding customer expectations.
We celebrate diversity and operate in a global environment.

Equal Opportunity

Our company language is English, as our team consists of over 28 nationalities.