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About the Role
We are seeking an experienced, driven, and collaborative Account Manager to join our innovative Account Management team. In this pivotal role, you will lead client growth strategy, oversee a diverse account portfolio, and serve as a mentor to junior team members. Working closely with key internal stakeholders across Finance and cross-functional campaign teams, you will play a key role in driving revenue expansion, optimizing client satisfaction, and contributing to overall business performance. This is an exciting opportunity to make a tangible impact on our global urban mobility mission while expanding your leadership footprint.
Responsibilities
- Manage a diverse account portfolio, fostering strong, long-term client relationships.
- Drive client satisfaction, retention, and growth through strategic renewals and upsell opportunities.
- Identify and pursue account expansion opportunities aligned with overarching business goals.
- Conduct competitor analysis and market research to continually enhance service offerings.
- Collaborate cross-functionally with internal teams to consistently deliver on client expectations and campaign objectives.
- Provide regular performance updates and strategic forecasts to internal leadership.
- Partner with Finance to monitor revenue performance and track key financial metrics.
- Serve as the primary point of contact for key account matters, leading efficient problem resolution.
- Mentor and guide team members while contributing to overarching account management strategies.
Requirements
- 2+ years of experience in Account Management or Customer Success, with a proven record of managing high-value portfolios and driving revenue growth.
- Strong written and verbal communication skills with the ability to influence and engage diverse stakeholders.
- Demonstrated leadership and mentorship skills, with experience guiding and developing junior colleagues.
- Exceptional relationship-building capabilities rooted in transparency, trust, and reliable execution.
- Excellent organizational and multi-tasking abilities to effectively manage competing priorities and deliverables.
- Proficiency with analytical tools, IT systems, and Microsoft Office Suite.
Experience Level
- 2+ years of experience
About the Company
- Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform.
- Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide.
- Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space.
- It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone.
- Travel is more than a journey, it’s how you Arrive.