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About the Role
RLDatix is seeking a UK-based Account Manager to join their Sales team. This role focuses on protecting, growing, and deepening relationships with existing customers in the NHS and independent health and social care sectors. The Account Manager will manage a portfolio of customers, focusing on contract renewals, increasing annual recurring revenue, and expanding the company's footprint through cross-selling and upselling.
Responsibilities
- Own revenue targets across renewals, cross-sell, and upsell, consistently achieving or exceeding goals.
- Develop and maintain account plans for the customer portfolio, including renewal dates, risks, stakeholders, and growth opportunities.
- Manage renewals proactively well ahead of contract end dates.
- Maintain a disciplined and well-qualified pipeline in Salesforce using recognized sales methodologies.
- Build long-term, trusted relationships with clients and partner with customer success managers.
- Lead with insights to challenge the status quo with senior stakeholders and create urgency for change.
- Build and maintain executive-level relationships, positioning RLDatix as a strategic partner.
- Lead regular account and value reviews aligned with customer priorities.
- Navigate NHS and independent sector procurement processes, including frameworks, direct awards, and competitive tenders.
- Lead renewal and expansion negotiations to closure while protecting value.
- Develop persuasive proposals and business cases demonstrating clear ROI, measurable outcomes, and competitive differentiation.
- Collaborate with and influence product, marketing, customer success, and commercial teams, providing customer insights to shape product strategy.
Requirements
- 3 to 5 or more years in enterprise SaaS account management with a proven record of achieving renewal, retention, and growth targets.
- Proven success in growing existing accounts through cross-sell and upsell.
- Experience in turning at-risk accounts around through long, complex renewals or re-tenders.
- In-depth knowledge of using market insight to challenge customer thinking and influence buying decisions.
- Understanding of the UK health and care landscape (NHS and/or independent sector) and its procurement processes.
- Understanding of regulatory and compliance drivers influencing purchasing decisions.
- Proven ability to build executive-level relationships and influence C-suite decision-makers.
- Ability to maintain executive sponsorship within existing accounts.
- Strong understanding of enterprise SaaS and ability to translate complex product capabilities into clear business value.
- Familiarity with CRM and sales enablement tools such as Salesforce and LinkedIn Sales Navigator.
- Exceptional relationship-building, communication, and negotiation skills.
- Strong ethical approach to selling, accurate forecasting, and transparent commitments.
- Ability to commute to London and travel for customer meetings, industry events, and conferences.
- A sincere interest in making a positive change in health and care.
Skills
- Account Management
- SaaS
- Salesforce
- LinkedIn Sales Navigator
- MEDDPICC
- Miller Heiman
- Relationship Building
- Communication
- Negotiation
- Forecasting
- Proposal Development
- Business Case Development
Location
- UK Based
- London
Work Type
- Full-time
Experience Level
- 3-5+ years in enterprise SaaS account management
Education Level
- Degree-level education or equivalent experience
Benefits
- Private health insurance
- Group accident insurance
- Employee Assistance Program (EAP)
- Loyalty Awards
About the Company
- RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care.
- Through their innovative Healthcare Operations Platform, they connect data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
- Trusted by over 10,000 healthcare organisations globally, their solutions help improve health and care.
- Their applications ensure patients receive the best and safest care while supporting the providers who deliver it.
- TeamRLD consists of over 2,000 team members globally making a difference in healthcare daily.
Equal Opportunity
- RLDatix is an equal opportunity employer, and employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.
- RLDatix is committed to the inclusion of all qualified individuals and ensures that persons with disabilities are provided reasonable accommodation in the job application and interview process.