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About the Role
Mojo is looking for a highly organized, hands-on Workplace Experience & IT Manager to own the day-to-day operations and experience of our New York office, manage in-office events and hospitality, and serve as the internal owner of our technology operations. This role ensures the office is well run, employees and guests have a great experience, events are thoughtfully executed, and technology issues have a clear path to resolution.
Responsibilities
- Own the day-to-day operation of Mojo's New York office.
- Ensure the office is organized, stocked, functional, welcoming, and ready for employees and guests.
- Manage relationships with the building, cleaning team, maintenance providers, security, and other workplace vendors.
- Own the physical workplace end-to-end, including facilities, repairs, access, conference rooms and AV, seating, supplies, food and beverage, mail, deliveries, and day-to-day office readiness.
- Maintain appropriate workplace safety, emergency, and operational procedures.
- Identify workplace issues before they become larger problems and drive them through resolution.
- Own the planning and execution of Mojo's recurring in-office programming, including weekly happy hours, employee gatherings, and other moments that bring the office to life.
- Lead the operational execution of Mojo-sponsored events, company meetings, celebrations, and client gatherings, including vendors, catering, food and beverage, AV, setup, breakdown, and run-of-show.
- Create a thoughtful hospitality experience for employees, candidates, clients, partners, and guests.
- Partner with People & Culture and other teams on programming objectives while independently owning the calendar, logistics, vendors, budgets, and execution.
- Build strong hospitality and event vendor relationships, continuously improve the in-office experience, and support occasional events outside standard office hours.
- Serve as Mojo's primary internal owner of our managed IT provider and other technology vendors, holding partners accountable for service levels and driving issues through resolution.
- Own the employee technology lifecycle, including equipment purchasing, provisioning, replacement, repair, recovery, and accurate asset inventory.
- Coordinate employee account creation, access changes, and deactivation with the appropriate partners.
- Oversee core workplace technology including internet, Wi-Fi, printers, conference-room AV, telecommunications, and related systems.
- Maintain clear documentation of systems, vendors, contracts, licenses, renewals, costs, processes, and escalation paths.
- Partner with leadership and external providers on security, compliance, device management, and other IT initiatives.
- Maintain visibility into workplace, event, and technology spend, reviewing invoices, tracking renewals, and identifying opportunities to improve service or reduce unnecessary costs.
- Own the workplace and technology components of onboarding, ensuring every new hire has their equipment, system access, building access, and workspace ready before day one.
- Partner closely with People & Culture on upcoming hires and departures, maintaining simple, repeatable onboarding and offboarding processes.
- Manage equipment collection, access removal, and asset tracking during offboarding.
- Own non-production business travel coordination for the team, including flights, hotels, ground transportation and clear itineraries.
- Partner with travelers and Finance to confirm approvals, manage costs within policy and handle changes as plans evolve.
- Maintain booking details and documentation for travel.
Requirements
- An experienced workplace, office operations, facilities, hospitality, events, or business operations professional.
- A natural owner who notices what needs to be done, takes initiative, and follows things through without requiring day-to-day direction.
- Exceptionally organized and able to balance planned priorities with the unexpected needs of a busy workplace.
- A genuine hospitality mindset: you anticipate needs, sweat the details, and care deeply about how employees and guests experience the space.
- Experienced in planning and executing employee events, office programming, or hospitality.
- Comfortable managing external IT providers and technology vendors, with enough technical fluency to understand an issue, communicate it clearly, and make sure the right person solves it.
- Strong at managing vendors, timelines, details, and budgets, and calm and resourceful when something unexpected happens.
- Clear, confident, discreet, and comfortable operating independently in a fast-moving, entrepreneurial environment.
Skills
- Workplace Operations
- Facilities Management
- Hospitality Management
- Event Planning
- IT Operations Management
- Vendor Management
- Budget Management
- Project Management
- Onboarding/Offboarding Operations
- Travel Coordination
- Google Workspace
- SaaS Administration
- Device Management
Location
- New York
Work Type
- Onsite
Experience Level
- Experienced
Salary/Compensations
- Competitive salary
Benefits
- 401(k) with up to a 4% company match
- Medical, dental, and vision insurance
- Flexible paid time off
- Paid parental leave
- Culture & wellness Stipend
- Five-week paid sabbatical for employees with five years of service
- Twice monthly team meals
- Pre-tax commuter benefits
About the Company
- Mojo Supermarket is a fully integrated agency built on the creative philosophy "Break your Brain Good."
- We create work that rewires the way people think and helps brands solve their biggest business challenges.
- By combining strategic thinking with bold creative, we deliver ideas that generate outsized business results for clients including TikTok, Burger King, Chase, DoorDash, Ruggable, and more.