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About the Role
We are seeking a motivated individual to manage our studio operations, lead our team, and ensure an exceptional customer experience. This role involves a blend of team and studio management, customer relations, event coordination, and hands-on instruction.
Responsibilities
- Monthly planning and optimization of the schedule for instructors and front desk staff.
- Hiring, onboarding, and leading the instructor and front desk team.
- Ensuring course quality and team dynamics.
- Overseeing smooth studio operations and coordinating with external partners.
- Maintaining studio hygiene, order, and a high-quality studio experience.
- Managing inventory.
- Creating an excellent customer experience and handling customer inquiries and feedback.
- Ensuring the studio is a welcoming environment.
- Managing B2B inquiries and event coordination.
- Reporting and regular communication with the central team.
- Reviewing timesheets.
- Conducting at least 7 Reformer Classes per week.
- Covering open front desk shifts and classes.
Requirements
- Fluent in German and English, both written and spoken.
- Completed Reformer Pilates Instructor training with teaching experience.
- Experience in management and team leadership.
- Willingness to work on-site at the studio.
- Strong organizational skills, affinity for sports, and a hands-on mentality.
- Flexibility, communication skills, and resilience.
- Willingness to work shifts and thrive in a dynamic studio environment.
- High service orientation and clear, empathetic communication.
- Proficiency in Excel and familiarity with digital tools (Google Suite, Canva, MS Office, CRM & booking tools).
- Proactive approach to challenges.
- Alignment with our brand values, emphasizing quality, atmosphere, and details.
- Willingness to work one day on the weekend.
Skills
- Team Management
- Studio Management
- Customer Management
- Event Coordination
- Reporting
- Payroll
- Reformer Pilates Instruction
- Front Desk Operations
- Excel
- Google Suite
- Canva
- MS Office
- CRM tools
- Booking tools
- Leadership
- Service Orientation
- Communication
- Organization
- Hands-on mentality
Location
- On-site
Work Type
- Full-time
Experience Level
- Management experience
- Team leadership experience
- Reformer Pilates teaching experience
Education Level
- Reformer Pilates Instructor certification
Benefits
- Inspiring, high-quality studio environment with own office space
- Free access to Reformer Classes for personal training
- Access to Health Bar
- Autonomous, flexible, and creative work with room for initiative
- Individual development opportunities in leadership, team management, and operations
- Direct exchange with the founding team
- Part of an open, engaged, and warm community
About the Company
- We offer dynamic Reformer group classes and personal training in our aesthetic studios.
- Our modern training approach enables an effective full-body workout.
- We provide full flexibility through class packages and memberships.
- Reformer Club is a place for effective workouts and a space for people to connect, exchange ideas, and inspire each other.