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About the Role
State Farm is committed to being good neighbors and investing in communities. We are evolving to become a Next Gen Good Neighbor, leveraging technology to enhance customer experiences and strengthen human connections. Employees will focus on applying judgment, empathy, and expertise.
Responsibilities
- Collect vehicle information from repair shops or customers.
- Complete initial and supplemental estimates via photos or in person.
- Serve as the first point of contact for insureds, explaining coverage, estimating damage, and guiding them through the claims process with Remarkable® service.
- Utilize automated estimating systems to prepare repair estimates.
- Provide technical support to claim handlers on vehicle repair issues.
- Apply knowledge of market value and factors affecting reparability.
- Evaluate bid content, photo documentation, vehicle damage, and causation.
- Handle inbound and outbound calls to customers and repair shops.
- Deliver exceptional customer service throughout the claims process, promptly addressing inquiries and concerns.
- Interact with individuals expressing strong emotions or concerns regarding inspections or claim resolutions.
Requirements
- Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
- Excellent customer service, critical thinking, and decision-making skills.
- Strong written and verbal communication skills.
- Ability to multi-task across technical platforms.
- Accountability and Resourcefulness.
- Physical agility for stooping, bending, and lifting to evaluate vehicle damage.
- A valid driver’s license is required.
- Candidates must reside within a commutable distance of Troy, NY.
- Ability and willingness to work flexible work shifts, including potential overtime and irregular hours.
- Must successfully complete all required training, proficiency, licensing exams, MVR checks, and background checks.
- May be asked to participate in new pre-employment assessments.
Skills
- Motor Vehicle Physical Damage Appraiser License
- CCC One and/or Mitchell knowledge
- I-CAR Platinum Certification
Location
- Troy, NY
Work Type
- Remote-Field
- Full-time
Experience Level
- Entry Level
- Mid Level
- Senior Level
Salary/Compensations
- $63,089.65 - $82,000 annually
Benefits
- Compensation based on a 38:45-hour work week.
- Potential yearly incentive pay up to 15% of base salary.
- Annual raise and bonus.
- Robust health and wellbeing programs.
- State Farm pays most of your healthcare premium.
- Multiple healthcare plan options, including a high deductible plan.
- 100% coverage for in-network preventative care.
- Access to vision, dental, telemedicine, and 24/7 mental health professionals.
- Educational benefits including industry-leading training programs and tuition assistance.
- Employee resource groups and mentoring.
- Fertility/IVF/adoption assistance.
- College coaching.
- National discount programs.
- Interactive monthly financial workshops and free financial coaching.
- State Farm Federal Credit Union access.
- Generous time off policies (up to 20 days annually initially).
- Parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days.
- Matching Gift Program.
- Good Neighbor Grant Program.
- Employee Assistance Fund.
- Free financial advisors for retirement planning.
- 401(k) plan with company contributions up to 7% of salary.
About the Company
- Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm.
- We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience.