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About the Role
State Farm is seeking to become a Next Gen Good Neighbor by leveraging technology to enhance customer connections and experiences. As an employee, you will focus on applying judgment, empathy, and expertise in critical moments.
Responsibilities
- Collect vehicle information from repair shops or customers.
- Complete initial and supplemental estimates via photos or in person.
- Serve as the first point of contact to explain coverage, estimate vehicle damage, and guide insureds through the claims process with Remarkable® service.
- Utilize automated estimating systems to prepare repair estimates.
- Provide technical support to claim handlers on vehicle repair issues.
- Apply knowledge of market value and other factors affecting reparability.
- Evaluate bid content, photo documentation, vehicle damage, and causation.
- Handle inbound and outbound calls to customers and repair shops.
- Deliver exceptional customer service throughout the claims process.
- Address customer inquiries and concerns promptly and professionally.
- Interact with parties who express strong emotions or concerns about inspections or claim resolutions.
Requirements
- Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
- Excellent customer service, critical thinking, and decision-making skills.
- Strong written and verbal communication skills.
- Ability to multi-task across technical platforms.
- Accountability and Resourcefulness.
- Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates.
- A valid driver’s license is required.
- Candidates must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks.
- Candidates may be asked to participate in additional pre-employment testing.
Skills
- CCC One and/or Mitchell knowledge
- Motor Vehicle Physical Damage Appraiser License
- I-CAR Platinum Certification
Location
- Garden City, NY
Work Type
- Remote-Field
- Flexible work shifts
- Overtime
- Irregular hours
Experience Level
- Significant relevant experience (for high end of salary range)
Education Level
- I-CAR Platinum Certification
Salary/Compensations
- $78,862.06 - $102,500 annually
- Potential yearly incentive pay up to 15% of base salary
Benefits
- Compensation based on a 38:45-hour work week
- Annual raise and bonus
- Robust health and wellbeing programs
- State Farm pays most of your healthcare premium
- Multiple healthcare plan options
- 100% coverage for in-network preventative care
- Vision, dental, telemedicine, and 24/7 mental health professional access
- Industry leading training programs
- Tuition assistance programs
- Employee resource groups
- Mentoring
- Fertility/IVF/adoption assistance
- College coaching
- National discount programs
- Interactive monthly financial workshops
- Free financial coaching
- Savings account options
- Financing through State Farm Federal Credit Union
- Generous time off policies
- Up to 20 days annually
- Parental leave
- Paid holidays
- Celebration day
- Life leave (40 hours/year)
- Bereavement leave
- Community service/education support days
- Matching Gift Program
- Good Neighbor Grant Program
- Employee Assistance Fund
- Free financial advisors
- 401(k) plan with company contributions up to 7% of salary
About the Company
- Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm.
- We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience.