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About the Role

State Farm is seeking to become a Next Gen Good Neighbor by leveraging technology to strengthen human connections and enhance customer experiences. Employees will focus on applying judgment, empathy, and expertise in critical moments.

Responsibilities

Collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person.
Serve as the first point of contact to meet with insureds, explain coverage, estimate vehicle damage, and guide them through the claims process with Remarkable® service.
Utilize automated estimating systems to prepare repair estimates.
Provide technical support to claim handlers on vehicle repair issues.
Apply knowledge of market value and other factors affecting reparability.
Evaluate bid content, photo documentation, vehicle damage, and causation issues.
Handle inbound and outbound calls to customers and repair shops.
Deliver exceptional customer service throughout the claims process, promptly addressing inquiries and concerns.
Occasionally interact with parties expressing strong emotions or concerns about inspections or claim resolutions.

Requirements

Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
Excellent customer service, critical thinking, and decision-making skills.
Strong written and verbal communication skills.
Ability to multi-task across technical platforms.
Accountability and Resourcefulness.
Physical agility for stooping, bending, and some physical lifting to evaluate vehicle damage and create repair estimates.
A valid driver’s license is required.
Candidates must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks.
Candidates may be asked to participate in pre-employment assessments.

Skills

Motor Vehicle Physical Damage Appraiser License
CCC One and/or Mitchell knowledge
I-CAR Platinum Certification

Location

Remote-Field
Queens, NY

Work Type

Remote
Field
Full-time

Experience Level

Entry-level
Mid-level

Salary/Compensations

$78,862.06 - $102,500 annually

Benefits

Compensation based on a 38:45-hour work week.
Potential yearly incentive pay up to 15% of base salary.
Annual raise and bonus.
Robust health and wellbeing programs.
State Farm pays most of your healthcare premium.
Multiple healthcare plan options, including a high deductible plan.
100% coverage for in-network preventative care.
Access to vision, dental, telemedicine, and 24/7 mental health professionals.
Educational benefits including industry-leading training programs, tuition assistance, employee resource groups, and mentoring.
Fertility/IVF/adoption assistance.
College coaching.
National discount programs.
Interactive monthly financial workshops.
Free financial coaching.
State Farm Federal Credit Union access.
Generous time off policies (up to 20 days annually).
Parental leave.
Paid holidays.
Celebration day.
Life leave (40 hours/year).
Bereavement leave.
Community service/education support days.
Matching Gift Program.
Good Neighbor Grant Program.
Employee Assistance Fund.
Free financial advisors for retirement planning.
401(k) plan with company contributions up to 7% of salary.

About the Company

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm.
We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience.