Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this 【Hilton Tokyo】Front Desk Agent role.
Rezi rewrites your resume against Hilton's job description. Free.
Tailor your resume to this 【Hilton Tokyo】Front Desk Agent role.
Rezi rewrites your resume against Hilton's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the 【Hilton Tokyo】Front Desk Agent posting at Hilton — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the 【Hilton Tokyo】Front Desk Agent posting at Hilton — free, in seconds.
About the Role
You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Front Desk Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Requirements
- Previous experience in a guest service or front office role within the hospitality industry.
- Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
- Proficiency in hotel property management systems (PMS) and general front office procedures.
- Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
- A positive attitude and a genuine passion for providing exceptional guest service.
Skills
- Communication skills
- Interpersonal skills
- Hotel property management systems (PMS)
- Front office procedures
- Multitasking skills
- Upselling techniques
Benefits
- 110 nights of deeply discounted travel, with room rates as low as $40 USD/night
- Employee stock purchase program (ESPP) with a 15% discount
- Dedicated caregiving concierge services
- Crisis Concierge for practical support and emotional care
- Free counseling and support through Employee Assistance Program (EAP)
- Variety of health plans
About the Company
- Hilton is a global leader in hospitality, welcoming more than 3 billion guests worldwide.
- Our founding vision is to fill the earth with the light and warmth of hospitality.
- We have an award-winning culture, recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.
- We offer world-class brands and are setting new standards for the future of travel.
- We support our Team Members' careers every step of the way.