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About the Role
Paxos Health is seeking a hands-on Founding Implementation and Ops Lead to manage customer implementations and build operational processes. This role involves translating customer needs to the technical team, testing AI outputs, and leading critical company operations. It offers significant ownership and growth opportunities in a fast-paced startup environment.
Responsibilities
- Lead customer implementations end to end, translating workflows, templates, data, and past cases into precise requirements for the technical team.
- Test AI outputs against real customer cases and confirm workflows meet customer needs before go-live.
- Serve as the customer's main point of contact through go-live and beyond, tracking adoption and flagging issues early.
- Build playbooks, templates, and automation to expedite customer go-lives and improve platform configurability.
- Build AI workflows and automations to scale internal operations.
- Support sales with proposals, pipeline tracking, and implementation scoping.
- Help run patient-facing programs, including portal setup, intake automations, and patient communications.
- Support hiring, from interviews to onboarding, and manage vendors and internal tools.
Requirements
- 3-5+ years of hands-on experience in implementation, solutions, consulting, customer success, product, engineering, or a similar role, ideally including time at a startup.
- Strong technical aptitude and hands-on AI fluency, with the ability to quickly learn new tools, use AI for work, and judge AI output quality.
- Confidence leading working sessions with senior customer stakeholders and translating between customers and engineers.
- Proven ability to manage multiple workstreams effectively.
- A bias toward hands-on work with the judgment to own customer relationships with minimal oversight.
- Ability to work in person in New York.
Skills
- AI fluency
- Implementation
- Solutions consulting
- Customer success
- Product management
- Engineering
- Technical aptitude
- Workflow translation
- AI output testing
- Playbook creation
- Automation
- Sales support
- Vendor management
- Hiring support
Location
- New York
Work Type
- Onsite
- Full-time
Experience Level
- Founding hire
- Early employee
Salary/Compensations
- $120-160k USD base salary
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Standard paid time off
- Generous equity package
About the Company
- Paxos Health is a Seed-stage healthcare AI startup that has raised over $7M in venture capital.
- The company has a product already operating in production with customers.
- The founding team has experience from Stanford, Meta, Microsoft, Medtronic, Columbia, and the University of Waterloo, and has founded previous startups and healthcare nonprofits.
- Paxos Health is building an AI-native operating system to help patients access prescribed medical technologies by fighting for insurance coverage.
- The company leverages AI to help healthcare manufacturers meet complex insurer requirements and improve patient access to care.