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About the Role
The Manager, Product Analytics is a senior analytics professional supporting the Product Management team and stakeholders across Finance, Sales, Marketing, Customer Experience, and Operations. This role serves as the primary subject matter expert for product analytics, performance measurement, customer insights, and decision support, leveraging advanced analytical techniques and business acumen to drive product strategy and business performance.
Responsibilities
- Serve as the primary analytics partner to Product Management and cross-functional stakeholders.
- Act as the subject matter expert for product performance, customer behavior, market trends, and commercial analytics.
- Partner with Product, Finance, Sales, Marketing, and Customer Experience teams to support strategic initiatives and business objectives.
- Translate business questions into analytical frameworks and actionable recommendations.
- Present insights and strategic recommendations to senior leadership and business partners.
- Support business case development, investment decisions, forecasting activities, and product strategy initiatives.
- Lead analysis of product performance, customer adoption, retention, engagement, and revenue metrics.
- Develop and maintain KPIs, scorecards, and measurement frameworks that assess product and business performance.
- Identify trends, opportunities, risks, and performance drivers through deep analytical investigation.
- Support forecasting, scenario modeling, pricing analyses, and strategic planning activities.
- Evaluate the effectiveness of product launches, promotional programs, and other key business initiatives.
- Deliver actionable insights that support growth, profitability, and customer experience objectives.
- Design, develop, and maintain executive dashboards, reporting solutions, and self-service analytics tools.
- Establish consistent metric definitions and reporting standards across business functions.
- Ensure reporting accuracy, scalability, and alignment with business priorities.
- Drive reporting automation and continuous process improvements to increase efficiency and insight generation.
- Partner with stakeholders to ensure reporting solutions meet evolving business needs.
- Serve as the organization's subject matter expert for product analytics methodologies and best practices.
- Influence strategic decision-making through thought leadership and analytical expertise.
- Provide guidance and mentorship to analysts and business stakeholders on analytical approaches and interpretation of results.
- Promote data literacy and evidence-based decision-making across the organization.
- Stay current on industry trends, emerging technologies, and analytics best practices.
- Champion data quality, integrity, and governance practices.
- Collaborate with data engineering and technology teams to improve data accessibility and usability.
- Identify opportunities to enhance analytical capabilities, processes, and tools.
- Support the design and implementation of scalable analytics solutions that enable business growth.
- Contribute to the evolution of the organization's analytics and business intelligence roadmap.
Requirements
- Bachelor's degree in Business, Computer Science, Engineering, Mathematics, Statistics, Analytics, Economics, or a related discipline.
- 7+ years of experience in Business Intelligence, Analytics, Product Analytics, Data Science, or a related field.
- Experience supporting Product Management, Marketing, Sales, and Finance stakeholders.
- Demonstrated success translating complex business problems into actionable analytical solutions.
- Proven ability to influence strategic business decisions through data-driven insights and recommendations.
- Experience managing multiple priorities in a fast-paced, highly collaborative environment.
- Advanced proficiency in SQL for data extraction, transformation, analysis, and optimization.
- Strong experience using Python for analytics, automation, data processing, and advanced analysis.
- Hands-on experience with Azure Databricks for large-scale data processing, analytics, and pipeline development.
- Experience using GitHub and version control best practices for code management, collaboration, and deployment.
- Strong understanding of ETL/ELT processes, data integration, and data pipeline architecture.
- Experience developing and maintaining analytics solutions within modern cloud-based data environments.
- Advanced experience with Power BI or similar business intelligence and visualization platforms.
- Experience working with large, complex datasets from multiple enterprise data sources.
- Experience with Azure Data Factory, Synapse Analytics, or other Azure data services.
- Knowledge of statistical analysis, predictive modeling, and machine learning concepts.
- Experience supporting telecommunications, digital products, customer analytics, or commercial performance measurement.
- Familiarity with data governance, data quality, and master data management principles.
- Strong business acumen and strategic thinking capabilities.
- Exceptional analytical and problem-solving skills.
- Excellent communication and presentation skills, with the ability to translate technical findings into business insights.
- Strong stakeholder management and relationship-building abilities.
- Ability to influence decisions and drive alignment without direct authority.
- Self-motivated, highly organized, and comfortable operating independently.
- Passion for leveraging data to solve complex business challenges and improve customer outcomes.
- A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility, helping create an environment where everyone feels welcomed, valued, and supported.
Skills
- Product Analytics
- Business Intelligence
- Data Science
- SQL
- Python
- Azure Databricks
- GitHub
- ETL/ELT
- Power BI
- Azure Data Factory
- Synapse Analytics
- Statistical Analysis
- Predictive Modeling
- Machine Learning
- Telecommunications Analytics
- Digital Product Analytics
- Customer Analytics
- Commercial Performance Measurement
- Data Governance
- Data Quality
- Master Data Management
- Stakeholder Management
- Communication
- Presentation Skills
- Problem-Solving
- Strategic Thinking
Location
- Toronto, ON
Work Type
- Full time
- Onsite
Experience Level
- Senior
- 7+ years
Education Level
- Bachelor's degree
Salary/Compensations
- Competitive salary & annual bonus
Benefits
- Competitive & flexible health and dental benefits
- Pension plan
- RRSP
- TFSA
- Stock matching programs
- Up to 50% off Rogers Services
- Blue Jays Tickets
- 25% off TSC items
- 20% discount on all wireless accessories sold in Rogers stores
- Paid time off for volunteering
- Company matching contributions to charities
- Self-driven career development programs
- Rogers First: priority in applying to internal roles of interest
- Employee & Family Assistance Program
- Virtual Healthcare
- Cognitive Behavioural Therapy (CBT)
- Low or no-cost fitness membership
About the Company
- Rogers Wireless is Canada's market leader, offering specialized plans, products, and services through its three wireless brands: Rogers, Fido, and chatr.
- We are proudly paving the way for the future of wireless innovation on the country's largest and most reliable 5G network.
- Come build a rewarding career at Rogers and be a driving force behind our success story!
Equal Opportunity
- An inclusive and diverse workplace where you can bring your whole self to work.
- At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong.
- We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work.
- Everyone who applies for a job will be considered.
- We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.
- We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.
- Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.
- You matter to us!