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About the Role
Coordinate care from referral through to recovery, ensuring every patient receives a seamless, personalised experience across virtual and home-based healthcare services. Shape the future of virtual and home healthcare by working within innovative, technology-enabled models of care that are transforming how healthcare is delivered across Australia. Join a centralised national team, manage your workload independently and collaborate with clinicians, hospitals and service providers to improve patient outcomes at scale.
Responsibilities
- Coordinate patient journeys including referrals, eligibility screening, onboarding and service navigation.
- Provide direct client care coordination and support the management of clinical escalations as required.
- Manage program enquiries and referrals, assessing client eligibility and suitability.
- Monitor patient care plans and support service delivery through digital health platforms.
- Act as a subject matter expert and superuser for virtual care technologies and digital care systems.
- Collaborate with healthcare professionals, service providers and stakeholders to deliver integrated care.
- Coordinate subcontracted services where required to ensure continuity of care and positive client outcomes.
- Maintain accurate clinical documentation, records, reporting and activity data in accordance with regulatory and organisational requirements.
- Participate in quality improvement initiatives, service development activities and program evaluation.
- Work with a high degree of autonomy while supporting national program objectives and operational excellence.
Requirements
- Relevant tertiary qualifications in Nursing
- Current AHPRA registration or membership of an appropriate professional association.
- Minimum five (5) years' experience in an acute, community or relevant healthcare setting.
- Strong assessment, clinical management and care coordination skills.
- Experience with discharge planning and liaison with healthcare providers and community services.
- Ability and willingness to work within a virtually enabled model of care.
- Excellent communication and relationship management skills across patients, families, carers and healthcare stakeholders.
- Strong organisational skills with the ability to prioritise, adapt and manage competing demands.
- Digital literacy and confidence using healthcare technologies and data systems.
- A positive, flexible and collaborative approach to work.
- Knowledge of the Australian healthcare system and private health insurance environment will be highly regarded.
- Employment is subject to satisfactory pre-employment checks, including professional registration verification, immunisation requirements and relevant probity screening.
Skills
- Care coordination
- Clinical judgement
- Organisational skills
- Person-centred care
- Assessment skills
- Clinical management
- Discharge planning
- Communication skills
- Relationship management
- Digital literacy
- Healthcare technologies
- Data systems
Location
- Sydney
- Melbourne
- Brisbane
Work Type
- Permanent
- Full-time
- Remote
- Hybrid
Experience Level
- Minimum five (5) years' experience in an acute, community or relevant healthcare setting.
Education Level
- Relevant tertiary qualifications in Nursing
Salary/Compensations
- $115,000 - $119,000 per annum, plus superannuation
Benefits
- Access to generous salary packaging benefits
- Generous not-for-profit salary packaging benefits, including meal entertainment packaging
- Discounted gym memberships
- Employee Assistance Program (EAP)
- Wellbeing initiatives
- Paid volunteering opportunities
- Community giving initiatives
About the Company
- St Vincent's Health Australia is redefining healthcare through its Care at Home portfolio, combining clinical excellence, digital innovation and multidisciplinary collaboration.
- Deliver high-quality healthcare services beyond the traditional hospital setting.
- Improve patient experiences and outcomes through connected models of care.
- Increase patient independence, choice and access to care.
- Build a more sustainable healthcare system through innovative virtual and home-based services.
- St Vincent's is Australia's largest not-for-profit health and aged care provider, committed to delivering compassionate care and creating healthier communities.
- One Connected St Vincent's – Be part of an organisation transforming healthcare through collaboration, innovation and integrated models of care that improve outcomes for communities across Australia.
- Purpose-Driven Culture – Join an organisation grounded in Compassion, Integrity, Excellence and Justice while helping shape the future of healthcare delivery.
Equal Opportunity
- St Vincent's Health Australia celebrates diversity and is committed to creating an inclusive workplace where everyone feels respected, valued and empowered to thrive.
- We encourage applications from Aboriginal and/or Torres Strait Islander Peoples.