Maintenance, Bug Response, and Ticket Management Staff , System Quality Management Team - Corporate Business Operation Department , Business Strategy Supervisory Department (GSD)
Rakuten · JP
12 days agoImpress employers and recruiters.
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About the Role
Rakuten Mobile is expanding its enterprise business and seeking members to strengthen its quality management system for stable post-release operations. This role involves driving initiatives from maintenance and incident response to recurrence prevention and operational automation, contributing to the company's future growth.
Responsibilities
- Lead incident resolution by promptly grasping situations, sharing information, and formulating countermeasures.
- Develop system monitoring strategies and drive operational automation and efficiency.
- Act as a liaison between business and engineering teams, utilizing ticket management tools for problem resolution.
- Plan and execute proactive maintenance to ensure stable operations and eliminate technical bottlenecks.
Requirements
- Practical experience in IT system development, operation, maintenance, or testing.
- Experience in system development, operations, maintenance, testing, or troubleshooting/inquiry support.
- Strong communication skills for team collaboration.
- Experience cooperating with stakeholders from different backgrounds, such as business and engineering teams.
- Proactive learning attitude and sense of responsibility.
- Positive mindset toward adopting new technologies and business domains.
- Business-level Japanese language proficiency.
- Business-level English language proficiency.
Skills
- Incident management
- Monitoring tools
- Databases
- SQL
- Python
- Operational automation
- Scripting
- Project progress management
- Member support
Location
- Tokyo (Futako Tamagawa Rise Office)
Work Type
- Full-time
Experience Level
- Entry-level to Mid-level
About the Company
- Rakuten Mobile is accelerating its challenge in the enterprise market, positioning this business as a key pillar for the future of the Rakuten Group.
- The Corporate Business Operation Department supports business stability and growth by ensuring system quality throughout the service lifecycle.
- The Quality Management Group integrates UAT/FUT Management and System Quality Management to enhance the quality and reliability of enterprise services.
- The System Quality Management team ensures stable operation of the enterprise business, leading incident resolution and proactive maintenance.
- This is an environment where pursuing system quality and adopting new technologies strengthens the business foundation.