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About the Role
Own the shared platform services that every Nuix Neo product builds on, enabling product teams to ship faster and customers to receive a consistent experience. This hands-on individual contributor role requires a results-oriented product manager adept at navigating ambiguity and fast-paced environments, with a focus on AI-native practices.
Responsibilities
- Shape and drive the strategy for Nuix Neo’s platform capabilities, ensuring alignment with customer needs, market demands, and the broader Nuix Neo platform vision.
- Translate customer and capability-team needs, compliance requirements, and technical constraints into a roadmap that drives consistency, removes duplicated effort, and compounds over time.
- Conduct market research and competitive intelligence to understand how leading enterprise platforms approach shared services, administration, and auditability.
- Drive adoption of the central UI component library across Neo products, partnering with the Design team to close gaps and reduce front-end effort.
- Own platform-wide features such as Global Settings and Unified Audit History.
- Drive SaaS-first delivery of platform capability with a clear path to Neo Local and air-gapped environments.
- Explore and validate how AI-native patterns can enhance platform capability and integrate this thinking into the roadmap.
- Own product success metrics anchored to business outcomes and use them to make prioritisation trade-offs.
- Arbitrate competing asks from multiple product verticals and sequence platform work against their roadmaps.
- Decide when to build, buy or extend.
- Define the APIs, contracts and documentation that make services easy to adopt, and measure adoption.
- Drive collaborative decisions on platform service priorities and sequencing, agree cross-vertical trade-offs, and escalate pillar-level conflicts.
- Act as the voice of the customer, gathering signal through direct interaction with key clients to identify pain points, prioritise capabilities, and improve user experience.
- Treat Neo capability teams as internal customers to understand their needs, dependencies, and adoption blockers.
- Run lightweight experiments and prototypes, including AI-assisted prototyping, to validate assumptions.
- Bridge Engineering, Design, and Go-To-Market teams to ensure seamless product development, positioning, and launch.
- Own delivery from ideation through development, release, and post-launch support.
- Equip Sales and Customer Success teams with the knowledge, collateral, and tools needed to position platform capabilities.
- Maintain product documentation, release notes, and training materials.
- Lead the resolution of complex product-related issues, collaborating with support teams.
- Stay across the evolving landscape of AI-native development practices and bring an informed view of what good looks like.
- Contribute to the enhancement and adoption of modern product management practices across the product group.
Requirements
- 5-8+ years of experience in Product Management, ideally focused on platform, shared services, or admin-facing capability in data-heavy SaaS or enterprise environments.
- Exposure to eDiscovery, Investigations, Data Governance, or Forensic Investigations domains, or other regulated environments where auditability and defensibility matter.
- Experience owning services that multiple product teams consume, including APIs, contracts and adoption.
- Hands-on experience building or shipping AI-native product capabilities.
- Exceptional communication skills, with the ability to translate complex technical concepts into clear, concise messaging for both technical and non-technical audiences.
- Proven ability to lead cross-functional outcomes without direct authority.
- Strong analytical and problem-solving skills — you use data to identify trends, inform decisions, and justify investment.
- Comfort operating in ambiguity — you thrive when the map is incomplete and build clarity through action, not process.
- A strong technical background (e.g., Computer Science, Data Engineering, or equivalent hands-on experience).
- Familiarity with AI-native development workflows, agentic automation, and a point of view on how AI reshapes the software development lifecycle.
- Experience delivering products through a significant legacy-to-SaaS technology transformation, including supporting both SaaS and on-premise or air-gapped deployments.
- Experience building or scaling a design system across multiple products, working closely with UX and front-end engineering.
- Familiarity with compliance frameworks (e.g., SOC 2, ISO 27001, GDPR) and how they shape audit, logging, and configuration requirements.
Skills
- Product Strategy
- Roadmap Development
- Market Research
- Competitive Intelligence
- UI Component Library Management
- Platform Features (Global Settings, Unified Audit History)
- SaaS Delivery
- AI-Native Practices
- Product Success Metrics
- Prioritization
- API Definition
- Customer Engagement
- User Experience Improvement
- Experimentation
- Prototyping
- Cross-Functional Collaboration
- Product Development Lifecycle Management
- Sales Enablement
- Customer Success Enablement
- Product Documentation
- Issue Resolution
- AI Development Practices
- Data-Driven Discovery
- Continuous Delivery
- User-Centric Design
- AI-Augmented Workflows
- eDiscovery
- Investigations
- Data Governance
- Forensic Investigations
- SaaS
- Enterprise Environments
- Communication Skills
- Analytical Skills
- Problem-Solving Skills
- Ambiguity Tolerance
- Technical Background
- AI-Native Development Workflows
- Agentic Automation
- Software Development Lifecycle
- Legacy-to-SaaS Transformation
- On-Premise Deployments
- Air-Gapped Deployments
- Design System Scaling
- UX Collaboration
- Front-End Engineering Collaboration
- Compliance Frameworks (SOC 2, ISO 27001, GDPR)
Location
- Sydney, Australia
Work Type
- Hybrid
Experience Level
- 5-8+ years of experience in Product Management
About the Company
- Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world.
- We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.
- Our shared values include: TAKE OWNERSHIP, RESILIENT, UNFAID, TEAM NUIX, HERO OUR CUSTOMERS.
- We believe in these principles and seek to weave them into the fabric of our daily work at Nuix.
- In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.
- Finding Truth in a Digital World.
Equal Opportunity
- Nuix is an equal opportunities employer.
- We welcome all applications and are a flexible employer.
- We strive to make any required adjustments where possible to make the process fair and equitable for everyone.
- If you need any accommodations throughout the interview process, please note this in your job application.
- Nuix is an Equal Opportunity Employer