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About the Role
Partner with retail teams to elevate the client experience and build lasting relationships across Australia and New Zealand by turning client insights into action.
Responsibilities
- Adapt and execute the Global Client Development strategy to resonate with ANZ market nuances, leveraging local data and insights to boost client acquisition, retention, and engagement.
- Work closely with regional omnichannel and Client Relations teams to enhance retail actions, tools, rituals, and behaviours, ensuring seamless retail visibility into Client 360 attributes and actionable CRM insights.
- Establish key performance indicators (KPIs) to measure the impact of client development programs, share market insights, and propose scalable activations based on local market dynamics and best practices.
- Deliver training and development sessions to equip Store Leaders and Client Advisors with the skills and tools to build lasting client relationships.
- Build strong relationships with Store Management, Client Relations, Marketing, and Operations to deliver a consistent, personalised client experience.
Requirements
- Minimum of 3-5 years of experience in luxury retail, client development, hospitality, or client experience, with a strong understanding of regional retail and store operations.
- Proven project management skills with multiple stakeholders in fast-paced organizations.
- Strong analytical capabilities, with experience leveraging data and omnichannel insights to drive actionable strategies tailored to market performance.
- Deep understanding of local client behaviours, cultural nuances, and luxury market dynamics.
- Excellent communication, storytelling, and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Commercial mindset, collaborative team contributor, and a true advocate for a service-driven culture.
Skills
- Client development
- Relationship management
- Data analysis
- Project management
- Analytical capabilities
- Communication
- Storytelling
- Interpersonal skills
- Commercial mindset
Location
- Sydney, CBD
Work Type
- Full-time
Experience Level
- 3-5 years
Benefits
- Generous salary
- Employee merchandise benefits
- Milestone gifts
- Wellbeing and Charitable Giving/Volunteering Program
About the Company
- Tiffany & Co. has defined luxury style as the exemplary innovator renowned for the world’s most exquisite designs.
- From our designs to our people, we dare to push the boundaries of what is possible – what in our imaginations could possibly exist within the Blue Box?
- It's this ingenuity and creativity that has made Tiffany & Co. the world’s most recognizable luxury brand.
- Culture focused on collaboration, innovation, wellbeing, and growth.
- Endless career opportunities with the world's largest luxury group - LVMH!
- Global opportunities for networking and cross-collaboration.