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About the Role
The Ritz-Carlton Ladies and Gentlemen create exceptional experiences that leave a lasting impression on guests. This role involves providing personalized hospitality, maintaining a safe and comfortable environment, and collaborating with team members to deliver a high-quality guest experience. You will embody brand standards and demonstrate a professional, hospitable mindset.
Responsibilities
- Accept and manage spa and salon service reservations.
- Handle inquiries and confirm appointments via phone and email.
- Greet and check in arriving guests.
- Explain facility usage and service details.
- Promote and sell spa and salon products.
- Manage reservation status, cancellations, and coordinate with service providers.
- Process payments, manage cash, and handle sales.
- Manage tips and perform related accounting tasks.
- Report facility or equipment issues to relevant departments.
- Provide overall support to ensure guests have a comfortable stay.
- Confirm guest details and provide spa orientation.
- Update reservation and cancellation lists, and resolve scheduling conflicts.
- Obtain and secure assigned bank, ensuring accuracy of contracted monies.
- Process guest payments and obtain authorization.
- Accept and log cash tips for employees.
- Balance, scan, and submit receipts to Accounting.
- Notify Engineering of maintenance and repair needs.
- Report accidents, injuries, and unsafe working conditions.
- Follow company policies and procedures.
- Maintain a clean and professional appearance.
- Protect company assets and maintain confidentiality.
- Welcome and acknowledge guests according to company standards.
- Anticipate and address guest service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Communicate clearly and professionally.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for extended periods.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- High school diploma or G.E.D. equivalent.
- Able to communicate effectively and perform job duties in Japanese (JLPT N2 level or above preferred).
Skills
- Spa/salon reservations software system proficiency
- Customer service
- Sales
- Cash handling
- Communication
- Interpersonal skills
- Problem-solving
Location
- Onsite
Work Type
- Full-time
Experience Level
- Less than 1 year of related work experience
- No supervisory experience
Education Level
- High school diploma or G.E.D. equivalent
About the Company
- Marriott International is dedicated to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated.
- The Ritz-Carlton properties worldwide are known for creating exceptional guest experiences.
- We attract top hospitality professionals to create lifelong memories.
- We believe in empowering our team members to be creative, thoughtful, and compassionate.
- We set the standard for rare and special luxury service globally.
- We pride ourselves on delivering excellence in guest care and comfort.
- Joining The Ritz-Carlton means joining a portfolio of brands within Marriott International.
- We offer the chance to be proud of your work and your colleagues.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.