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About the Role

Felton Institute's Children, Youth, Families, and Transitional Age Youth Division seeks a Bilingual Family Support Specialist to manage a caseload of approximately 75 families in Early Care and Education programs. This role focuses on supporting families through needs assessments, resource connection, parent education, and ensuring program compliance, fostering strong relationships and empowering families to achieve their goals.

Responsibilities

Manage a caseload of approximately 75 families enrolled in Early Care and Education programs.
Support and monitor eligibility, recruitment, selection, enrollment, immunization records, attendance, and program compliance requirements.
Conduct family needs assessments during enrollment to identify needs and connect families with resources.
Provide referrals to on-site services and community partners.
Build strong, trusting relationships with families while providing individualized support, service coordination, and parent education.
Collaborate with parents and caregivers to establish and achieve family goals.
Maintain accurate enrollment and family support records.
Prepare reports and ensure compliance with program standards, regulations, and funding requirements.
Serve as key liaisons among families, Felton staff, community agencies, and the public.
Promote family engagement and empower parents to support their children’s development.
Support community outreach and enrollment efforts, family resource navigation, referrals, and other family support activities.
Maintain accurate, complete, and confidential family records, documenting outreach and recruitment activities.
Track enrollment records and recertification requirements.
Manage waiting lists and identify classroom vacancies.
Coordinate enrollment and intake.
Complete eligibility certifications and recertifications.
Maintain required documentation for subsidized childcare and funding programs.
Monitor attendance, absences, immunization records, parent fees, and compliance with program policies.
Coordinate family follow-up and issue Notices of Action when required.
Maintain accurate records in accordance with applicable regulations and multiple data systems.
Prepare and submit weekly census reports, monthly, quarterly, and annual compliance report data monitoring, and required CDE and immunization reports.
Coordinate with ECE classroom teachers, program supervisors, and family support team members to ensure accurate family records.
Conduct weekly quality assurance file reviews and data quality reviews.
Support colleagues to ensure accurate reporting and timely service delivery.
Conduct initial and ongoing family ASQ assessments.
Refer and connect families with resources addressing basic needs, health, education, and family goals.
Support annual division events, ECE graduation, and parent engagement activities.
Support weekly farmers market diaper and food distribution.
Provide culturally responsive services.
Facilitate Parent Advisory Committee (PAC) meetings and family events.
Maintain welcoming family spaces.
Support kindergarten transitions.
Participate in case consultations to coordinate family support services and ensure contract compliance.
Build community partnerships.
Coordinate referrals.
Promote Felton services.
Recruit new families.
Participate in required training, agency meetings, team meetings, and weekly supervision.

Requirements

Bilingual and bicultural proficiency in Spanish/English or Cantonese/English required.
2–3 years of related experience in social services eligibility determination and application processing.
Data entry experience.
Proficiency in Microsoft Word, Excel, and other relevant software applications.
Strong verbal and written communication skills in English and Spanish.
Professional demeanor, sound judgment, discretion, and commitment to confidentiality and ethical standards.
Strong attention to detail, organizational skills, reliability, and ability to manage multiple priorities and meet deadlines.
Knowledge of Title V, Title 22, and Title XVII regulations.
Ability to learn and implement contractual requirements.

Skills

Spanish/English proficiency
Cantonese/English proficiency
Social services eligibility determination
Application processing
Data entry
Microsoft Word
Microsoft Excel
Verbal communication
Written communication
Attention to detail
Organizational skills
Time management
Cultural responsiveness

Location

San Francisco

Work Type

Full-Time
Onsite

Experience Level

2-3 years

Salary/Compensations

$26 - $28 per hour

Benefits

Fully-Paid Medical and Dental Plans
Health Reimbursement Card
Paid Time Off (personal, vacation, and sick time)
403B with company match

About the Company

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives.
Offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults.
Programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve.
Offers a dynamic, challenging, and supportive work environment where professional development is encouraged.

Equal Opportunity

Felton Institute will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.