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About the Role
The Solution Specialist, Japan translates customer needs into practical, commercially viable solutions across RWS IP services and technology, with an initial focus on AI-enabled translation for Japanese enterprises and Obviously. This customer-facing role supports discovery, solution design, demonstrations, pilots, and implementation planning, connecting the Japan commercial team with global experts to turn opportunities into repeatable offerings and paid business.
Responsibilities
- Understand IP and translation workflows, business objectives, decision processes, and technical constraints in customer meetings.
- Translate requirements into use cases, solution concepts, and value propositions for stakeholders.
- Assess language assets, quality needs, security, integration, and implementation requirements with RWS experts.
- Shape AI-enabled translation solutions combining technology, terminology, workflow integration, quality assurance, and linguistic expertise.
- Design and coordinate demonstrations, benchmarks, and proofs of concept with agreed evaluation criteria.
- Work with global product and delivery teams on service designs, implementation plans, and commercial models.
- Introduce and demonstrate RWS IP technology solutions, including Obviously, with the commercial team.
- Identify priority Japanese use cases and gather structured feedback on product fit, localization, integrations, and support needs.
- Support lighthouse customers and design partners through evaluation, pilot, and early adoption.
- Communicate requirements to global product teams.
- Prepare solution presentations, demonstrations, proposal content, and responses to customer questions.
- Assess solution fit, feasibility, scope, and risks.
- Coordinate product, technology, and delivery resources for qualified opportunities.
- Build reusable discovery materials, demonstration scenarios, and pilot methods.
- Maintain clear records of customer requirements and next steps.
Requirements
- Experience in solution consulting, presales, technology consulting, or a comparable customer-facing role with enterprise customers.
- Ability to understand complex business requirements and translate them into feasible technical and service solutions.
- Experience with discovery, demonstrations, proposals, pilots, or proofs of concept.
- Experience coordinating across multiple teams.
- Native level Japanese and business level English proficiency.
- Ability to communicate with business and technical audiences in a global organization.
- Consultative and curious about customer challenges.
- Sound commercial judgment.
- Comfortable working in an emerging area with developing solutions and business models.
- Proactive and collaborative.
- Ability to turn ambiguous requirements into concrete actions.
Skills
- AI
- Machine translation
- Language technology
- SaaS
- Enterprise software
- IP workflows
Location
- Japan
Work Type
- Full-time
Experience Level
- Professional
About the Company
- RWS IP Solutions is the world’s leading provider of intellectual property support services with over 60 years of experience.
- Our leadership in high quality patent translations, foreign patent filing, IP research and patent renewal services is unrivalled.
- We combine expert patent translators and advanced technology to ensure translations of the highest consistency and quality.
- We help streamline clients’ internal processes, providing flexible, cost-effective foreign filing services.
- We reduce the administrative burden associated with protecting IP on a global scale.
- We offer patent renewals and recordals services, as well as the widest range of IP research services.
- RWS IP Solutions supports clients throughout the entire IP lifecycle, from concept to commercialisation.
- RWS clients include many of the world's best known brands, and 18 out of 20 of the world’s largest patent filers.
- Our purpose is to unlock global understanding, recognizing the value of every language and culture.
- We celebrate difference, are inclusive, and believe diversity makes us strong.
- We want every employee to grow as an individual and excel in their career.
Equal Opportunity
- RWS embraces DEI and promotes equal opportunity.
- We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind.
- RWS is committed to the principle of equal employment opportunity for all employees.
- We provide employees with a work environment free of discrimination and harassment.
- All employment decisions at RWS are based on business needs, job requirements, and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation.
- RWS will not tolerate discrimination based on any of these characteristics.