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About the Role
As an Onboarding Manager, you'll partner with our largest customers to ensure their immediate success by guiding them through a defined onboarding process. You will build cross-functional relationships and deliver an exceptional onboarding experience, using metrics and feedback to drive new initiatives and customer support. You bring strong communication and project management skills, with a genuine investment in customer outcomes.
Responsibilities
- Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
- Partner closely with Account Executives to ensure smooth customer handoff experience
- Understand customer goals and successfully manage their onboarding timeline towards value
- Collaborate with Technical Account Managers, Designer Advocates, and Product Support to drive a seamless customer onboarding experience
- Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
- Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
- Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product
Requirements
- 3+ years of experience in a customer-facing role within B2B SaaS, working with technical products
- Demonstrate strong organizational and project management skills, with a proven ability to manage multiple customer projects simultaneously
- Build and maintain strong relationships with customers across various roles and levels of seniority
- Navigate complex business and technical environments effectively, applying a consultative approach to understand and address customer needs
Skills
- Familiarity with design systems, product development workflows, or Figma itself
- Experience in a similar role at a design, collaboration, or productivity-focused SaaS company
- A background in UX/UI, Design Ops, or Frontend Development
Location
- Tokyo
Work Type
- Full-time
- Hybrid
Experience Level
- 3+ years
About the Company
- Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
- Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
- From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
- If you're excited to shape the future of design and collaboration, join us!
- At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills.
- At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish.
Equal Opportunity
- Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment.
- To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews.
- Additionally, if hired you will be required to attend in person onboarding.
- By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
- Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications.
- Candidates may submit up to 5 applications during any rolling 30-day period.
- Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
- Once the applicable days has passed, candidates are welcome to apply again.