Telephone Fundraiser / Contact Centre Officer (Outbound Calling)
Mondial telephone fundraising · AU
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About the Role
In this outbound contact centre role, you’ll call supporters who already care about a cause. Your day will include thanking supporters, sharing the impact of their giving, inviting them to increase their regular donation, handling questions, recording call outcomes, and following fundraising compliance standards.
Responsibilities
- Making outbound calls to charity supporters across a range of campaigns
- Thanking supporters and sharing the impact of their giving
- Inviting supporters to increase their regular donation, start donating again if they’ve stopped, or begin donating on a regular basis
- Handling questions and objections with care, respect and honesty
- Accurately recording call outcomes and supporter details in our calling system
- Following each charity’s guidelines and fundraising compliance standards
- Working with your Team Leader to build your skills through ongoing coaching and feedback
Requirements
- Australian working rights
- A completed High School Certificate (or equivalent)
- Availability for at least 25 hours a week, including two weekday evenings until 8pm and every second Saturday (10am to 5pm)
- Able to work on site at our North Sydney office, just a short walk from the station
- You enjoy talking with people and can communicate clearly and warmly over the phone
- You're comfortable using a computer and take care to get the details right
- You're keen to learn, open to feedback and want to grow your skills
- You care about making a difference for people and causes
Location
- North Sydney
Work Type
- Onsite
- Full-time
Education Level
- High School Certificate (or equivalent)
Salary/Compensations
- $33.85 per hour
Benefits
- Three days of fully paid training
- Ongoing coaching and support
- Flexibility in shift scheduling
- Paid fortnightly
- No Sunday work
About the Company
- Mondial Telephone Fundraising is a North Sydney contact centre agency that partners with well-known Australian and New Zealand charities.
- We make outbound fundraising calls to donors of the charities we work alongside, thanking them for their support and inviting them to help even more.