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About the Role
The Patient Referral Coordinator plays a vital role in ensuring patients are ready for care — clinically, administratively, and financially — before services begin. By coordinating referrals accurately and efficiently, this role helps remove barriers to treatment and supports a smooth, patient‑first experience.
Responsibilities
- Ensure patient referrals are fully prepared for service by gathering required documentation, confirming insurance coverage, and securing authorizations in compliance with all regulatory requirements
- Coordinate new infusion and enteral referrals from intake through initial processing, ensuring accuracy, timeliness, and clarity at every step
- Collaborate closely with referral sources, hospital liaisons, pharmacy, nursing, billing, and branch teams to support seamless care delivery
- Communicate coverage details and financial obligations clearly to patients or their representatives, ensuring understanding and agreement prior to service
- Maintain accurate patient records, referral logs, and authorization tracking to support timely billing and reduce delays in reimbursement
- Identify opportunities to improve intake and referral workflows while maintaining high standards of service and compliance
- Bring reliability, follow‑through, and thoughtful problem‑solving to your daily work
- Participate annually in required legal and ethical compliance training
- Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
- Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
- Refrain from any behavior that could be considered unethical or unlawful
- Support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm
- Place patients first, work collaboratively with a “stacked‑hands” mindset, and maintain a consistent focus on quality, accountability, and continuous improvement
- Prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate
- Assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others
Requirements
- Associate’s degree in Business, Healthcare Services, or a related field required
- Minimum of one (1) year of healthcare experience required
- Strong knowledge of payer requirements related to billing, authorizations, and coverage
- Proficiency with computer systems and documentation accuracy
- Strong organizational, multitasking, and problem‑resolution skills
- Two (2) or more years of experience with a home care or infusion provider (Preferred)
- Prior home infusion experience on the provider or payer side (Preferred)
Skills
- Communication skills
- Collaboration skills
- Ownership
- Accountability
- Adaptability
- Empathy
- Accuracy
- High standards
Location
- Syracuse, NY
Work Type
- Hybrid
- Full-time
Experience Level
- 1+ year healthcare experience
- 2+ years home care or infusion experience (Preferred)
Education Level
- Associate's degree
Salary/Compensations
- $22—$26 USD
Benefits
- $1000 Sign On Bonus
About the Company
- At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected.
- Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.
- As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration.
- Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.
Equal Opportunity
- LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.