Auto Claims Desk Adjuster Hybrid - Clifton Park
Liberty Mutual Insurance · Albany, NY, US
12 days agoImpress employers and recruiters.
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About the Role
As a licensed claims adjuster, you will guide insureds and claimants through the auto claims process from start to finish, managing moving pieces, problem-solving, and helping others. This role requires strong organizational and time management skills, with a focus on speaking to and engaging customers who have just been in an accident.
Responsibilities
- Guide insureds and claimants through the auto claims process from start to finish.
- Manage moving pieces within the claims process.
- Problem-solve and assist customers.
- Speak to and engage customers who have just been in an accident.
- Represent the Liberty brand and deliver on our promise.
- Adapt to different environments, schedules, and customer needs.
Requirements
- An engaging, outgoing personality and passion for helping customers.
- Ability to think critically, use resources, and seek answers in a virtual environment.
- Excellent oral, written, decision-making, and organizational skills.
- Strong typing and multi-tasking capabilities in a structured paperless work environment.
- Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
- General understanding of overall claim operations and key stakeholders.
- College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.
- Must live within 50 miles of the Clifton Park, NY office.
- Must complete an assessment related to the skills needed for this role (approximately 35 minutes).
Skills
- Customer service
- Organizational skills
- Time management
- Problem solving
- Critical thinking
- Multi-tasking
- Typing
Location
- Clifton Park, NY
Work Type
- Hybrid
Experience Level
- 1-3 years of related customer service experience or applicable insurance knowledge
Education Level
- College degree preferred
Benefits
- Paid training
- Licensing included
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
- Opportunities provided through Employee Resource Groups
About the Company
- Liberty Mutual is a Fortune 100 Company.
- We aim to create a workplace where everyone feels valued, supported, and can thrive.
- We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.
- We value hard work, integrity, and commitment to making things better, and we put people first.
Equal Opportunity
- Liberty Mutual is an equal opportunity employer.
- We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.