Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Services Technician role.
Rezi rewrites your resume against Insight's job description. Free.
Tailor your resume to this Services Technician role.
Rezi rewrites your resume against Insight's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Services Technician posting at Insight — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Services Technician posting at Insight — free, in seconds.
About the Role
The Services Technician reports to the Services Lead and is responsible for troubleshooting, repair, and installation of peripherals and instrumentation devices. This role provides technical assistance and training to system users, enabling technology solutions through collaboration with clients, business partners, IT Divisions, and vendors.
Responsibilities
- Troubleshoot and triage Enterprise or Desktop Systems in conjunction with Operations.
- Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems.
- Assemble, configure, and troubleshoot computers and peripherals at an advanced level.
- Install operating systems and properly approved and licensed software.
- Perform routine equipment maintenance and upgrades.
- Provide training on hardware and software.
- Install necessary drivers for required components and test functionality.
- Diagnose system hardware, software, and operator problems; recommend or perform remedial actions.
- Acquire and maintain current knowledge of relevant product offerings and support policies.
- Work with ticketing system, accurately and completely documenting work performed.
- Create and maintain documentation for the knowledge base.
- Perform routine equipment maintenance and upgrading tasks.
- Troubleshoot problems on computers, peripherals and refer more complex problems to experienced staff.
- Enter commands and observe system functions to verify correct operation.
- Perform initial triage on personal printers or supported peripherals and advise on warranty coverage requirements.
- Mentor and train teammates.
- Participate in multi-team rotations as required.
- Be able to work in a group or individual setting as required.
Requirements
- IT related Certificate or Diploma from a recognized post-secondary institution.
- 3-5 years troubleshooting related experience and/or IT customer service experience in an enterprise environment.
- Strong communication, organizational, customer service, documentation, and problem-solving skills.
- Must possess A+ certification.
- ITIL certification required.
- Working knowledge of ServiceNow required.
- Must speak fluent English.
- Must possess current Driver’s License.
- Current Drivers Abstract.
- Back check will be required.
- Must be a lifelong learner engaged in ongoing upgrading and certification achievements.
Skills
- Citrix
- Virtual Desktop
- Windows operating systems
- PowerShell
- ServiceNow
Location
- ON
- Toronto
- Ontario (CA-ON)
- Canada (CA)
- Mississauga, ON
Work Type
- Fully onsite
- Full-time
Experience Level
- 3-5 years
Education Level
- Certificate or Diploma
- A+ certification
- MCSE, MCP designation
- ITIL certification
Salary/Compensations
- $55,000 - $60,000
Benefits
- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
About the Company
- 14,000+ engaged teammates globally
- $8.2 billion in revenue in 2025
- Certified as a Great Place to work in 9 Countries in 2025
- Fortune 500 Company (No. 447) in 2025
- Received 25+ industry and partner awards in the past year
- $1.4M+ total charitable contributions in 2024 by Insight globally
- We are not just a tech company; we are a people-first company.
- We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results.
- As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.
- Core values of Hunger, Heart, and Harmony guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Equal Opportunity
- Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
- At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!
- Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.