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About the Role

The Customer Success Manager (CSM) plays a crucial role in customers’ digital transformation journeys by understanding their business objectives and orchestrating their adoption of HPE's portfolio to optimize their experiences. The CSM proactively guides customers in amplifying solution consumption, achieving increased metering outcomes, and realizing maximum value from their investment, ensuring enjoyable experiences from onboarding to advocacy.

Responsibilities

Partners with HPE account team’s strategic customers to understand their business objectives, project priorities, and consumption outcomes.
Orchestrates customers' adoption journey to optimize their experiences with HPE's portfolio.
Proactively guides customers in amplifying the consumption of HPE solutions.
Achieves increased metering outcomes and ensures realization of maximum value from customer investments.
Delivers enjoyable experiences for customers throughout their journey with HPE.
Maximizes the value of as-a-service offerings within the HPE portfolio.
Guides customers to succeed in achieving their business objectives and outcomes.
Engages and manages the post-sales relationship with customers.
Identifies and helps close opportunities that expand HPE’s portfolio reach within each customer.
Delivers incremental business value and an outstanding experience.

Requirements

Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques.
Contributes to the development of innovative principles and ideas.
Successfully operates in the most complex disciplines, in which the company must operate to be successful.
Provides highly innovative solutions.
Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives.
May participate in cross-division, multi-function teams.
Provides mentoring and guidance to lower level employees.
Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives.
Develops strategy and sets functional policy and direction.
Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.

Location

Onsite

Work Type

Onsite

Experience Level

Master

Benefits

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

About the Company

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate what’s next.
We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you.
Open up opportunities with HPE.

Equal Opportunity

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.
We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.