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About the Role
We are currently in search of a Chief Concierge and a true bon vivant—a person who loves to eat, drink, chat, and explore, someone who’ll share thoughtful, personal recommendations on everything from specialty restaurants to exclusive access to events in Tokyo. We’re looking for someone who cares deeply about details, who’ll get you a table at that impossible-to-reserve restaurant, then send you for drinks at a blissful hideaway you’d never have found, introduce you to an incredible gallery, give you background on the neighborhood, and anything else you can imagine.
Responsibilities
- Share thoughtful, personal recommendations on everything from specialty restaurants to exclusive access to events in Tokyo.
- Get guests a table at that impossible-to-reserve restaurant.
- Recommend drinks at a blissful hideaway.
- Introduce guests to an incredible gallery.
- Provide background on the neighborhood.
Requirements
- A member of Les Clefs d'Or.
- Passionate about guest service.
- At least 1-2 years of concierge leadership experience.
- Thorough knowledge of all local restaurants, shopping and entertainment venues.
- Office management computer applications skills.
- Advanced knowledge of concierge operations.
- A strong leader.
- Proven track record in guest and team member engagement and financial performance.
- Excels at communication, both verbal and written.
- Flexible and willing to meet the demands of a 24-hour operation.
Skills
- Communication (verbal and written)
- Guest service
- Leadership
- Office management computer applications
Location
- Tokyo
Work Type
- Full-time
Experience Level
- 1-2 years of concierge leadership experience
Education Level
- Post-secondary diploma or degree is a plus
About the Company
- As a mission-driven company, our purpose is our true north, and our compass guides the way.
- The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.
- Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Equal Opportunity
- Starwood Hotels is an Equal Opportunity Employer.
- We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
- We are committed to non-discrimination on any protected basis covered under applicable law.
- If you require any special accommodations, please visit People Operations.