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About the Role

The Sales Administrator ensures efficient sales administration in line with company processes and policies. This role is crucial for maintaining quality and compliance in contract production, financing applications, payment collection, reporting, and customer file maintenance. Collaboration with Marketing & Sales, Quality Assurance, and Closing teams is essential for providing excellent customer service and driving continuous process improvement.

Responsibilities

Ensure required documents are received and signed prior to contract creation.
Verify the accuracy and legibility of completed Purchase Summary Worksheets and Contract documents.
Perform Identity Verification and OFAC/CDC/PEP checks as required.
Communicate with the US MVW Legal Guidance team for necessary approvals.
Produce prompt and accurate contract documents for Sales Associates.
Check and print lead information from the OTM system and enter it into TSW.
Prepare the First Day Benefit (FDB) form and ensure accurate FDB cost calculation.
Obtain all required approval signatures before sending contracts for Ready to Close.
Scan all Ready to Close contracts to Documentum.
Review all contract documents before and after execution.
Prepare Sales Conversion Report and other necessary documents for contract conversion.
Scan the Sales Reconciliation report and other required documents to Documentum.
Check and prepare contracts for closing.
Run the Ready to Close report and submit it to the Closing team.
Ensure all contracts are processed and batched “Ready to Close” in TSW and scanned to Documentum.
Process deposits, Alt Use Plus Points, Pro Rate Maintenance Fees, and Balance Payments.
Be familiar with approved payment methods including credit card, tele-transfer, cheque, and installment plans.
Verify payment status with the Finance team for tele-transfer and cheque payments.
Ensure payment currency and amount are accurate and approved by the purchaser before charging.
Ensure deposit charges occur only after the rescission period.
Update all payments in TSW and the Sales Reconciliation report daily.
Communicate with Sales and Closing teams regarding Ready to Close contracts.
Prepare the Sales Withdrawn Advice (SWA) form for all cancelled contracts and attach email correspondence.
Obtain department head approval signatures before submitting SWA forms for refund processing.
Update refund transactions and change contract status in TSW, then update reports.
Scan all Cancelled contracts to Documentum.
Prepare and submit the Cancellation report to the Quality Assurance Manager monthly.
Update Sales and Finance teams on all cancelled contracts.
Complete the reacquire form with accurate contract information.
Perform assigned tasks to contribute to team, department, and business results.
Ensure quality contract document procedures and suggest improvements.
Maintain a thorough understanding and knowledge of the product.
Ensure contract documentation is accurate and provides correct representation.
Protect Personally Identifiable Information (PII) as outlined by MVC Policies.
Perform other appropriate duties as assigned.

Requirements

Knowledge and experience in Sales Administration is required.
Able to handle a flexible work schedule which will include weekends and nights.
Experience in high volume, fast-paced, results-oriented business environments.

Education Level

Diploma or higher

About the Company

Marriott Vacations Worldwide is committed to hiring a diverse workforce and sustaining an inclusive culture.

Equal Opportunity

Marriott Vacations Worldwide is an equal opportunity employer.