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About the Role
The Onboarding Technical Consultant is a Tier 2 technical delivery role responsible for independently assessing, documenting, securing, and preparing new client environments for ongoing managed support. This position performs onsite and remote technical discovery, deploys and validates Centre tools and standards, resolves intermediate infrastructure and endpoint issues, and partners with Project Services and Centre Assist throughout active onboardings. The role also serves as a technical liaison between the client, project team, and receiving support team.
Responsibilities
- Lead technical assessments of new client environments, including endpoints, servers, identity, Microsoft 365, networks, security controls, applications, vendors, backups, and support dependencies.
- Validate physical and logical asset inventories at client sites.
- Partner with Project Services and other technical teams to complete onboarding, remediation, migration, and implementation activities.
- Identify, document, prioritize, and escalate technical issues, risks, blockers, scope concerns, and change-order triggers.
- Prioritize assigned work, manage competing technical tasks, and meet project milestones and deadlines.
- Independently troubleshoot Tier 2 issues involving Windows endpoints and servers, Microsoft 365, identity, networking, virtualization, file services, and remote access.
- Deploy, configure, test, and troubleshoot approved onboarding tools, agents, applications, and equipment using RMM, scripting, Group Policy, Intune, and vendor portals.
- Enter time, expenses, project notes, task status, and required documentation accurately.
- Maintain current knowledge of infrastructure, cloud, endpoint management, cybersecurity, automation, and MSP technology trends.
- Act as the technical liaison between the client, Project Services, Client Services, Security Operations, Platform Services, and other delivery teams.
- Support change-management, go-live, validation, and operational handoff activities.
- Recommend improvements to onboarding workflows, automation, documentation, validation, and quality controls.
- Align technical findings and recommendations with Centre standards, the approved scope, client requirements, and Centre’s IT blueprint.
- Prepare complete, concise, and support-ready documentation.
- Provide daily updates on completed work, progress, blockers, risks, and next steps to the Project Manager.
- Translate business needs and environmental findings into practical, secure, and supportable technical solutions.
- Manage deployment and configuration of equipment in compliance with established technology, security, and asset-management policies.
- Validate administrative access, licensing, monitoring, alerting, patching, endpoint protection, backups, and support-readiness requirements before go-live.
Requirements
- 3+ years of hands-on experience in IT support, infrastructure, systems administration, field services, or technical project delivery.
- 2+ years of experience working directly in client environments, preferably within an MSP, consulting, or multi-client setting.
- Working knowledge and practical experience with Windows 11 administration, deployment, troubleshooting, patching, encryption, and endpoint security.
- Working knowledge and practical experience with Microsoft 365 administration, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and tenant settings.
- Working knowledge and practical experience with Microsoft Entra ID, Active Directory, Group Policy, DNS, DHCP, file services, NTFS and share permissions, MFA, Conditional Access concepts, and hybrid identity fundamentals.
- Working knowledge and practical experience with networking concepts and troubleshooting, including TCP/IP, subnetting, VLANs, routing, switching, wireless, VPN, NAT, firewall rules, and common network services.
- Working knowledge and practical experience with application, desktop, server, and cloud virtualization using Hyper-V, VMware, Azure, or comparable platforms.
- Working knowledge and practical experience with Microsoft Intune or equivalent endpoint management, application deployment, compliance policies, configuration profiles, and Windows Autopilot concepts.
- Excellent written and verbal communication skills.
- Collaborative team player with strong ownership, sound escalation judgment, and outstanding client service skills.
Skills
- Windows 11 administration
- Microsoft 365 administration
- Microsoft Entra ID
- Active Directory
- Group Policy
- DNS
- DHCP
- File services
- NTFS and share permissions
- MFA
- Conditional Access
- Hybrid identity
- TCP/IP
- Subnetting
- VLANs
- Routing
- Switching
- Wireless networking
- VPN
- NAT
- Firewall rules
- Hyper-V
- VMware
- Azure
- Microsoft Intune
- Windows Autopilot
- RMM
- PSA
- Documentation platforms
- Backup platforms
- Networking platforms
- EDR
- DNS security
- Application control
- Privilege management
- Vulnerability management
- PowerShell
Location
- Local travel
- Occasional out-of-town travel
Work Type
- Hybrid Work Options
- Onsite
- Remote
Experience Level
- 3+ years of hands-on experience in IT support, infrastructure, systems administration, field services, or technical project delivery
- 2+ years of experience working directly in client environments
Education Level
- Associate or bachelor’s degree in information technology or a related field preferred
- Equivalent experience and certifications may be considered
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft 365 Certified: Fundamentals (MS-900)
- Microsoft 365 Certified: Security, Compliance, and Identity Fundamentals (SC-900)
- Microsoft 365 Certified: Azure Fundamentals (AZ-900)
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Windows Server 2019, 2022, or 2025 certification
- Microsoft Azure certification
- Microsoft 365 certification
- Entra ID certification
- Intune certification
- PowerShell fundamentals certification
Benefits
- Hybrid Work Options
- Paid Time Off
- Paid Holidays
- Medical
- Dental
- Vision
- 401(k) with employer match contributions
About the Company
- Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success.
- Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients.
- Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.