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About the Role
The System Administrator role involves managing multiple IT environments across various business verticals, providing expert guidance, and recommending upgrades and best practices to clients. This role serves as an escalation point for the Centre Assist team and collaborates with Account Executives.
Responsibilities
- Manage IT environments for clients.
- Provide expert guidance and recommendations for upgrades and configuration changes.
- Act as an escalation point for technical issues.
- Recommend opportunities to the Account Executive.
- Act as a liaison between Centre and customer Executives.
- Solve client issues using Problem Management.
- Prioritize tasks and meet deadlines.
- Communicate progress and status of activities to customer Executives.
- Provide outstanding customer service.
- Explain technology to non-technical individuals.
- Conduct regular meetings with client's Executive liaison.
- Understand client's business, including regulations and operational preferences.
- Maintain strong IT documentation.
- Perform systems upgrades, including security patch management.
- Monitor system utilization and application performance.
Requirements
- Must possess both Technical and Managerial skills.
- Extensive experience supporting and working with Executive level personnel.
- Excellent troubleshooting skills.
- Excellent written/verbal communication skills.
- Must be a team player.
- 5+ years of hands-on IT experience.
- Excellent knowledge and experience using Microsoft Word, Microsoft Office, Excel, and Access.
- Experience with Windows 7/8/10.
- Experience with Windows Server 2008R2/2012R2/2016/2019.
- Experience with Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.).
- Experience with Microsoft Active Directory including Azure AD (Architect, Implementations, Migrations).
- Experience with Microsoft Exchange 2007/2010/2013 and Office 365 Email (Architect, Implementations, Migrations).
- Experience with Microsoft Hyper-V.
- Experience with Citrix Technologies (Architect, Implementations, Migrations).
- Experience with XenServer.
- Experience with XenApp.
- Experience with XenDesktop.
- Experience with Web Interface.
- Experience with Secure/Access Gateway.
- Experience with NetScaler & WANScaler.
- Experience with VMware Server Virtualization Technologies (Architect, Implementations, Migrations).
- Experience with Citrix Application/Desktop Virtualization Technologies (Architect, Implementations, Migrations).
- Experience with Backup / DR strategies (Architect, Implementation and Administration).
- Experience with various network hardware systems such as Cisco Switches, Dell Switches, Cisco ASA, HP ProCurve, Sonicwall, Fortigate, Palo Alto, Juniper, Cisco Meraki, Checkpoint (a plus).
- Experience with various Enterprise level server hardware such as Dell PowerEdge servers.
- Experience with Enterprise Storage solutions.
- Occasional lifting (up to 50 pounds) may be required.
Skills
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Microsoft Access
- Windows 7/8/10
- Windows Server 2008R2/2012R2/2016/2019
- Microsoft Windows Administration tools
- Microsoft Active Directory
- Azure AD
- Microsoft Exchange 2007/2010/2013
- Office 365 Email
- Microsoft Hyper-V
- Citrix Technologies
- XenServer
- XenApp
- XenDesktop
- Web Interface
- Secure/Access Gateway
- NetScaler
- WANScaler
- VMware Server Virtualization Technologies
- Citrix Application/Desktop Virtualization Technologies
- Backup / DR strategies
- Systems Upgrades
- Security patch management
- System utilization monitoring
- Application performance monitoring
- Network infrastructures
- TCP/IP
- DNS
- DHCP
- Cisco Switches
- Dell Switches
- Cisco ASA
- HP ProCurve
- Sonicwall
- Fortigate
- Palo Alto
- Juniper
- Cisco Meraki
- Checkpoint
- Dell PowerEdge servers
- Enterprise Storage solutions
Location
- Houston, TX
- Dallas, TX
- Austin, TX
- Tulsa, OK
Work Type
- Hybrid
Experience Level
- 5+ years of hands-on IT experience
Education Level
- Bachelor’s Degree preferred
Benefits
- Hybrid Work Options
- Paid Time Off
- Paid Holidays
- Medical
- Dental
- Vision
- 401(k) with employer match contributions
About the Company
- Centre Technologies is expanding and growing its team.
- Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success.
- Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients.
- Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.