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About the Role
The Host / Hostess creates a welcoming first impression for every guest while managing reservations, seating, and guest flow. This role works closely with the front-of-house team to ensure an organized, efficient, and exceptional dining experience. The ideal candidate is personable, organized, attentive to detail, and comfortable working in a fast-paced restaurant environment.
Responsibilities
- Warmly welcome and thank guests as they arrive and depart.
- Escort guests to their tables and provide menus as appropriate.
- Respond to guest questions and requests and connect them with the appropriate team member when needed.
- Provide accurate information about the restaurant, menu, beverages, private dining, and special events.
- Maintain a friendly, professional, and composed demeanor during busy service periods.
- Manage reservations, walk-ins, and waitlists using the POS and OpenTable reservation system.
- Coordinate seating based on reservations, table availability, party size, and restaurant flow.
- Monitor reservations and ensure tables are prepared for arriving guests.
- Communicate guest arrivals, seating needs, and special requests with the front-of-house team.
- Assist with large-party, private dining, banquet, and special-event reservations.
- Provide guests with accurate wait-time estimates and updates.
- Work closely with servers, captains, managers, kitchen staff, and other team members to support smooth service.
- Assist with clearing, resetting, and preparing tables as needed.
- Maintain clean, organized, and guest-ready dining areas throughout service.
- Assist with guest payments, parking validation, delivery-platform inquiries, and other front-of-house needs as assigned.
- Maintain a welcoming, organized, and guest-ready host stand.
- Answer incoming calls and provide accurate restaurant information.
- Take and assist with telephone reservations.
- Maintain accurate reservation information and guest notes.
- Escalate guest questions or requests to the appropriate team member when needed.
- Maintain a strong working knowledge of the restaurant's food and beverage menus and make appropriate recommendations.
- Learn the restaurant's table layout, reservation procedures, POS system, and other tools used in the role.
- Stay informed about promotions, special events, private dining offerings, and restaurant policies.
- Complete assigned opening, closing, and side-work duties.
- Keep the host area stocked, clean, and organized.
- Replenish menus, guest materials, and other supplies as needed.
- Communicate guest feedback and operational issues to management.
- Perform other duties assigned by management.
Requirements
- Previous restaurant, hospitality, customer service, or guest-facing experience preferred.
- Familiarity with OpenTable or other restaurant reservation platforms preferred.
- Friendly, professional, and service-oriented with strong communication skills.
- Ability to communicate effectively in English; Cantonese or Mandarin language skills strongly preferred.
- Additional language skills are a plus.
- Ability to remain calm, organized, and attentive while managing multiple priorities in a high-volume environment.
- Comfortable learning and using POS, reservation, and other restaurant technology.
- Reliable and punctual with flexible availability, including evenings, weekends, and holidays.
- Ability to stand and walk for extended periods during a shift.
- Ability to move throughout the restaurant and dining areas.
- Ability to bend, reach, and occasionally lift or carry items associated with normal restaurant operations.
- Ability to communicate effectively with guests and team members in a busy restaurant environment.
Skills
- Communication skills
- Customer service
- OpenTable reservation system
- POS system
Location
- San Francisco, CA
Work Type
- Part-Time
- Flexible availability required, including evenings, weekends, and holidays
Salary/Compensations
- $19.61 per hour + tip sharing
About the Company
- Established in 1985, R&G Lounge is a celebrated Chinese restaurant in San Francisco that has become an iconic symbol of Chinese heritage and culinary excellence.
- An updated interpretation of what R&G stands for, "Roots & Generations," reflects our mission to honor the roots of Chinese culinary traditions while passing them on through generations.
Equal Opportunity
- R&G Lounge is an equal opportunity employer.
- We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
- R&G Lounge is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state law.
- R&G Lounge complies with the San Francisco Fair Chance Ordinance and applicable federal, state, and local laws regarding the consideration of criminal history.