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About the Role
We are seeking a Product Manager to own revenue cycle and personal care capabilities. You will shape how agencies handle billing, claims, payer requirements, denials, and collections, as well as the operational core including caregiver scheduling, visit verification, and authorizations. This role involves taking capabilities from problem statement through discovery, delivery, launch, and iteration, working with cross-functional teams and focusing on automation and AI.
Responsibilities
- Carry revenue cycle and personal care capabilities through the full lifecycle - discovery, definition, delivery, launch, measurement, and what comes next.
- Get close to the problem by studying workflows of billers, collectors, schedulers, and agency operators to identify process inefficiencies.
- Translate learnings into clear product concepts, requirements, specifications, user stories, acceptance criteria, and success metrics.
- Shape the roadmap for product areas in partnership with product leadership and cross-functional stakeholders.
- Translate strategy into delivery plans that balance user value, technical feasibility, payer and regulatory reality, and business impact.
- Prioritize based on evidence such as clean claim rates, days in AR, denial trends, schedule fill rates, user research, and stakeholder feedback.
- Stay hands-on through analysis, design, testing, integration, launch readiness, and post-launch measurement.
- Partner closely with Engineering, Architecture, Security, DevOps, Analytics, and User Experience to define, build, and improve capabilities.
- Work directly with Revenue Cycle Operations and Client Success to understand agency struggles and identify impactful improvements.
- Run cross-functional conversations to frame problems, align on requirements, set priorities, make tradeoffs, and confirm readiness for shipment.
- Communicate technical and reimbursement concepts clearly to non-technical audiences.
- Surface dependencies, risks, and open decisions early, and involve the right people for larger decisions.
- Maintain product documentation, decision records, and reliable delivery expectations.
- Apply knowledge of post-acute reimbursement, payer requirements, claims workflows, and personal care operations to decision-making.
- Stay updated on changes in CMS rules, state Medicaid requirements, managed care contracts, and payer policies, and incorporate them into the roadmap.
- Weigh complex technical and business tradeoffs with technical partners, including the value and risk of automation and AI capabilities.
- Build capabilities that meet healthcare regulatory, compliance, privacy, billing integrity, and data security expectations by design.
- Monitor performance, adoption, quality, and usability post-launch and drive improvements based on data.
Requirements
- 4+ years in product management, ideally in healthcare revenue cycle, post-acute care software, payer/claims systems, or other complex technical products.
- Working knowledge of healthcare revenue cycle - billing, claims submission, eligibility and authorization, denials and appeals, collections, and AR management.
- Familiarity with post-acute care, home health, hospice, or personal care operations and their reimbursement models.
- Experience carrying product capabilities through the full lifecycle, from discovery and requirements to delivery, launch, and iteration.
- Command of the fundamentals: customer discovery, user research, requirements and functional specifications, and roadmap management.
- Ability to run independently while staying tightly connected to cross-functional partners.
- A track record on complex product initiatives.
- Strong communication skills, especially explaining technical and reimbursement concepts to non-technical stakeholders.
- A habit of grounding decisions in data, user insight, operational feedback, and stakeholder input.
- Comfort in agile product development, and in navigating complex technical, regulatory, and organizational systems.
- 7+ years of related product management experience (preferred).
- Direct experience with home health, hospice, or personal care revenue cycle - including Medicare PDGM, Medicaid and waiver programs, managed care, and multi-payer billing (preferred).
- Familiarity with claims and remittance transaction standards (837 /835), clearinghouse integration, eligibility verification, and payer connectivity (preferred).
- Experience with personal care operations: caregiver scheduling and matching, Electronic Visit Verification, authorization tracking, and state program compliance (preferred).
- Experience with AI-enabled or automated capabilities such as claims scrubbing, coding support, denial prediction, or document extraction (preferred).
- Experience leading cross-functional product work on complex technical or business initiatives (preferred).
- Direct partnership with clients, billers, agency operators, or other operational stakeholders (preferred).
- Bachelor's degree or equivalent practical experience in a relevant field (preferred).
- Applicants must have the right to work in the U.S. without immigration sponsorship.
Skills
- Product Management
- Revenue Cycle Management
- Personal Care Operations
- Billing
- Claims Submission
- Payer Requirements
- Denials Management
- Collections
- AR Management
- Caregiver Scheduling
- Visit Verification
- Authorizations
- Automation
- AI
- Customer Discovery
- User Research
- Roadmap Management
- Agile Product Development
- Communication Skills
- Data Analysis
- User Insight
- Operational Feedback
- Stakeholder Management
- Healthcare Regulations
- Compliance
- Privacy
- Billing Integrity
- Data Security
- Medicare PDGM
- Medicaid Waivers
- Managed Care
- Multi-payer Billing
- Claims Transaction Standards (837/835)
- Clearinghouse Integration
- Eligibility Verification
- Payer Connectivity
- Electronic Visit Verification (EVV)
- State Program Compliance
- Claims Scrubbing
- Coding Support
- Denial Prediction
- Document Extraction
Location
- Dallas
Work Type
- Hybrid
Experience Level
- 4+ years in product management
- 7+ years of related product management experience (preferred)
Education Level
- Bachelor's degree or equivalent practical experience in a relevant field (preferred)
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
About the Company
- Homecare Homebase doesn't just help our clients succeed; we help our employees succeed.
- We offer a culture where leaders value, support and invest in their people.
- We value work-life balance and offer career opportunities designed to support life’s changing demands.
- Each year, Homecare Homebase supports charitable initiatives that align with our mission of empowering exceptional care and helping others in need.