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About the Role
NoGood is seeking a Director, Client Growth & Revenue Ops to join their NYC team. This role will be responsible for building and managing the systems and processes that ensure client business health, including pricing, scoping, renewals, upsells, utilization, and retention. The ideal candidate is a marketer and client partner with a strong operational backbone.
Responsibilities
- Serve as a senior point of client contact for renewals, expansion, and scope.
- Partner with strategist and growth teams to set client engagements up for success.
- Build and own the pricing and scoping process.
- Run the renewal and upsell motion across the client portfolio.
- Own utilization tracking and the retention CRM.
- Build the client health playbook with early warning signals for churn risk and expansion opportunity.
- Draft and negotiate renewal amendments and scope changes.
- Standardize commercial agreements and templates to speed up deal velocity.
- Flag commercial risk such as scope creep, under-priced engagements, and strained terms.
- Design workflows, tools, and reporting to enable client addition without proportional headcount growth.
- Provide leadership with visibility into portfolio health and capacity.
Requirements
- Senior client or account management experience (senior manager, associate director, or director level) at an agency or startup.
- Real marketing or marketing strategy depth.
- Ops experience building a pricing or scoping process.
- Track record carrying a renewal and upsell number, or a book of business.
- Systems and process mindset with CRM and spreadsheet proficiency.
- Excellent communication skills.
- Familiarity with agency economics (utilization, blended rates, scope-based vs. retainer pricing).
- Experience with HubSpot, ClickUp, or similar CRM/project management platforms.
- Background in or exposure to digital, growth, or performance marketing agencies (a plus).
- Experience at a company that scaled meaningfully (a plus).
Skills
- Marketing strategy
- Client relationship management
- Operations management
- Pricing and scoping
- Renewals and upsells
- Utilization tracking
- CRM management
- Commercial agreement negotiation
- Risk assessment
- Workflow design
- Reporting
- AI-powered solutions
Location
- NYC
- Remote globally
Work Type
- Hybrid
Experience Level
- Director
- Senior Manager
- Associate Director
Salary/Compensations
- $115,000 - $150,000
Benefits
- Base Pay + Profit Sharing & Commissions Opportunities
- Premium Medical, Dental & Vision Coverage
- Home Office Stipend
- Unlimited PTO Plan
- Paid Parental Leave Plan
- 401(k) Plan with Employer Matching
- Mentorship & Career Growth Support
- Access to Top-tier Resources & Industry Experts
- Quarterly Team Trips (Onsite and Offsite)
- Gym, Wellness, and Access to Mental Health Plans
- Free Lunch, Snacks, Cold Brew, & Happy Hours
- Ongoing Employee Development Programs
About the Company
- NoGood is an award-winning, tech-enabled growth consultancy that has fueled the success of some of the most iconic brands.
- We are a team of growth leads, creatives, engineers and data scientists who help unlock rapid measurable growth for some of the world’s category-defining brands.
- We bring together the art and science of strategy, creative, content and growth expertise into a single cohesive team, powered by robust data analytics and proprietary AI tech.
- Based in NYC, we support partners globally, with a client partner roster that includes VC-backed startups, scale-ups, and Fortune 500 companies such as Nike, Oura, Spring Health, TikTok, Intuit, P&G, and more.
- Since 2016, we’ve been delivering what others only promise.
Equal Opportunity
- NoGood is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed.
- NoGood complies with federal, state, and local laws on compensation, pay transparency, and pay equity.
- We take factors including geographic location, education, training, skillset, market rates, certifications, and more into consideration when constructing pay ranges for new and existing roles within our organization.
- At NoGood, we understand that diversity in the workplace is vital to a company’s success and growth.
- We strive to make sure that our team members are included and have a sense of belonging that makes us a great company to work with and a great company to work for.
- To that end, NoGood is committed to Equal Opportunity Employment and complies with all Equal Opportunity Employment laws.
- We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
- We will work to make reasonable accommodations available in the job application and interview process, to perform essential duties of the job function, and to retrieve other benefits and privileges of employment with our organization.