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About the Role
The Systems Engineer is responsible for designing and delivering integrated solutions across server, virtualization, cloud, storage, and disaster recovery platforms. This role acts as an escalation point for complex issues, drives root-cause analysis, develops automation, and partners with security teams and stakeholders to ensure secure, stable, and highly available financial services environments.
Responsibilities
- Design, build, implement, administer, and maintain infrastructure solutions supporting SwitchThink Solutions and its credit union clients.
- Support Windows Server, virtualization platforms, Microsoft 365 services, cloud technologies, storage systems, backup solutions, and enterprise applications.
- Participate in infrastructure upgrades, migrations, technology refreshes, and modernization initiatives.
- Monitor, troubleshoot, and resolve infrastructure-related incidents, requests, and performance issues.
- Execute maintenance, patching, change management, system lifecycle management, and operational support activities.
- Develop and maintain technical documentation, standards, procedures, implementation plans, and knowledge articles.
- Support cybersecurity, compliance, disaster recovery, and business continuity initiatives.
- Collaborate with Infrastructure, Security, Database Administration, Networking, Service Desk, Project, and Client Success teams.
- Identify opportunities for automation, standardization, and process improvement.
Requirements
- 6+ years of experience in systems administration, technical support, infrastructure operations, or managed services required.
- 6+ years of experience supporting Microsoft Windows operating systems and enterprise infrastructure technologies required.
- Working knowledge of server hardware troubleshooting, PowerShell for automation and scripting, and infrastructure monitoring tools required.
- Proficiency in Microsoft Windows Server administration, Active Directory, and virtualization platforms such as VMware vSphere or Microsoft Hyper-V required.
- Working knowledge of Microsoft 365 administration fundamentals required.
- Demonstrate competency with backup and recovery technologies required.
- Demonstrates expertise in DNS, DHCP, and TCP/IP networking fundamentals required.
- Strong communication skills to communicate clearly and professionally with technical and non-technical audiences required.
Skills
- PowerShell
- Microsoft Windows Server administration
- Active Directory
- VMware vSphere
- Microsoft Hyper-V
- Microsoft 365 administration
- Backup and recovery technologies
- DNS
- DHCP
- TCP/IP networking
- MECM/SCCM
Location
- Nationwide
Work Type
- Full-time
Experience Level
- 6+ years
Education Level
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field preferred
- Equivalent combination of education and experience required
Benefits
- Meaningful growth opportunities
- Stability
About the Company
- SwitchThink Solutions is a fast-growing technology company supporting our parent organization, Desert Financial Credit Union, and more than 175 external credit unions nationwide.
- Our solutions are built on the Correlation Keystone Platform and complemented by managed services, cloud hosting, disaster recovery, business intelligence, and AI offerings.
- We have maintained zero customer churn for eight years and consistently earn strong client advocacy, with an NPS of 84.
- Our employees are equally committed, bringing a collaborative, team-oriented mindset and a shared passion for excellence.
- Backed by the financial strength of Desert Financial Credit Union, we offer stability alongside meaningful growth opportunities.
Equal Opportunity
- We are proud to be an EEO/AA employer M/F/D/V.
- We maintain a drug-free workplace and perform pre-employment substance abuse testing.