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About the Role
Thunderbird School of Global Management (TSGM) is hiring a program manager to coordinate and direct executive-level and Spanish-language master’s programs. The program manager ensures program goals are met according to established guidelines.
Responsibilities
- Develops and monitors daily operations and coordinates degree program activities.
- Oversees logistics, scheduling, and target audience communications for class weekends and other events.
- Responds to student inquiries in English and Spanish regarding onboarding, schedules, class selection, classroom issues, team projects, and online resources, routing issues as appropriate.
- Monitors student progress toward graduation and maintains electronic records.
- Monitors inventory of materials and supplies.
- Partners with various departments within Thunderbird and ASU, including Student Success, Recruiting and Admissions, Faculty, Alumni Engagement, Instructional Design and Learning Experience, Enterprise Technology, Registrar, Student Billing Services, Financial Aid, Graduate College, and catering.
- Supervises budget proposal preparation, establishes expenditure controls, and recommends resource allocation.
- Oversees program effectiveness evaluation to develop and implement degree goals, including improved program delivery methods, evaluation methodology design and implementation, analysis of results, and taking or recommending action based on outcomes.
Requirements
- Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field, or an equivalent combination of experience and/or training.
- Demonstrated experience working in a higher education environment, specifically with a graduate student population.
- Professional fluency in Spanish (intermediate level).
- Demonstrated ability to deliver prompt and solution-oriented customer support.
- Excellent communication skills.
- Experience and sensitivity working with colleagues and students from diverse backgrounds.
- Commitment to fostering an inclusive work and learning environment.
- Experience in fostering partnerships and developing understanding of needs, issues, and problems.
- Experience in planning, analyzing, and coordinating activities and establishing priorities.
- Working knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint).
- Experience in ASU enterprise software (Peoplesoft, Salesforce, Slack, Zoom, Canvas).
- Experience in using project management software (Monday.com).
- Skill in simultaneously managing and appropriately prioritizing multiple projects and tasks in a dynamic work environment.
- Demonstrated success working in team environments with a constructive approach to challenges.
- Flexible and adaptive to changing priorities.
- Application must include a cover letter and resume or CV.
- Resume must include all employment information in month and year format, job title, job duties, and employer name for each position.
- Pre-employment screening may include verification of work history, academic credentials, licenses, and certifications.
- Criminal background check required.
- Fingerprint check required for this safety/security sensitive position.
Skills
- Spanish language proficiency
- Customer support
- Communication
- Collaboration
- Planning
- Analysis
- Coordination
- Prioritization
- Microsoft Office Suite
- ASU enterprise software
- Project management software
- Teamwork
- Adaptability
Location
- Campus: Downtown Phoenix
Work Type
- Full time
- Occasional evening and weekends (Friday-Sunday, at least once per month)
- At least one week-long event per year
Experience Level
- Five (5) years of experience appropriate to the area of assignment/field
- Graduate student population experience
- Higher education environment experience
Education Level
- Bachelor's degree
Salary/Compensations
- $57,900 - $62,000
Benefits
- ASU’s comprehensive benefits package is a key part of your total compensation.
About the Company
- The Thunderbird School of Global Management at Arizona State University is one of the finest global leadership and global management schools in the world with both graduate and undergraduate students.
- Solutions for the planet mean developing problem‐solvers from around the globe.
- From our world‐renowned faculty representing six continents to hundreds of outstanding students who join us every year from around the world, the Thunderbird School of Global Management welcomes and encourages quality and great value.
- It is one of the top global leadership and global management schools in the country, highly ranked for academics, practical research, and student outcomes.
- Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access.
- This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves.
- Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines.
- ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city.
- ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
- ASU is a tobacco-free university.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
- Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
- Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.