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About the Role
We are looking for someone who enjoys interacting with people, likes to advise, and finds solutions for every problem. You will guide our customers in selecting their windows & doors, answer their questions, and ensure everything runs smoothly before and after the order.
Responsibilities
- Advise customers by supporting them via phone and email, answering product questions, and helping them find the right solution.
- Sell and provide recommendations by guiding prospects through their purchase decisions, creating offers, and recommending suitable products and accessories.
- Manage orders by accompanying customers from order placement to delivery, clarifying open questions, and ensuring a smooth process.
- Coordinate orders by checking them for completeness, coordinating with purchasing, logistics, and suppliers, and keeping track of deadlines.
- Solve problems by handling complaints, investigating causes, and finding quick and fair solutions with the involved teams.
- Improve processes by identifying daily challenges, contributing own ideas, and helping to continuously enhance customer service.
Requirements
- Experience in customer contact, preferably in customer service, consulting, or sales within retail, e-commerce, or a similar field.
- Enjoyment of consulting, including listening, recognizing customer needs, and recommending suitable solutions and products.
- Strong communication skills, including enjoying phone calls, writing clear emails, and remaining friendly and confident in difficult conversations.
- Organizational talent to maintain an overview of multiple parallel inquiries and orders and set the right priorities.
- Initiative to think proactively, take responsibility, and find solutions.
- Digital affinity and ability to quickly learn new systems and processes.
- Team spirit and enjoyment of collaborative work, understanding that good customer service is a team effort.
- Prior knowledge of the window and door industry is advantageous but not required.
Skills
- Customer Service
- Sales
- Consulting
- Communication
- Organization
- Problem Solving
- Digital Literacy
- Teamwork
Location
- Germany
Work Type
- Full-time
Experience Level
- Professional
Salary/Compensations
- Competitive salary package with a strong fixed salary plus team bonus on sales.
Benefits
- Permanent employment contract.
- Varied tasks including customer service, sales, and order processing.
- Modern work environment with digital processes and short decision-making paths.
- Structured onboarding and ongoing coaching.
- 28 days of vacation.
- Supportive team environment with open communication.
About the Company
- fenstermaxx24 is part of the ecowindow Group, simplifying the online trade of windows and doors.
- We offer high-quality windows, doors, shutters, and accessories nationwide via our online shop, customizable at attractive prices with personal consultation.
- We focus on digital processes, efficient workflows, and a proactive team.