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About the Role
Meta Business Agent aims to provide every business with a multi-modal AI agent that can answer customer questions, help close sales, book appointments, and provide customer support 24/7. We're looking for a product designer to help us bring this vision to life, end to end. You'll have the opportunity to play a central role in the way we build this technology, from prototyping new experiences to designing the system prompts and evals that ensure every agent meets the quality bar of Meta and the businesses who use them. In this role, you'll utilize your full range of product design, interaction design, and model design skills, while contributing to high-level strategic decisions with product and executive partners. This role spans both business-facing and customer-facing agent experiences across chat, voice and visual surfaces, for businesses ranging from small businesses to enterprises.
Responsibilities
- Write and revise prompts for agentic tools, features, and behaviors, test surfaces, and implement prompt fixes.
- Package prompting limitations for training, including graders for behaviors and human-feedback questions for quality.
- Collaborate with engineering and data science to define quality standards for agent output across chat, voice, and visual surfaces, and drive evaluation strategy.
- Extend evaluation coverage to voice and visual agent output, defining quality judgment criteria for conversational or visual surfaces.
- Define quality standards that apply across a wide range of businesses, ensuring a single agent specification works for small businesses to enterprises.
- Rapidly prototype new ideas and experiences to help prioritize new workstreams based on impact and feasibility.
- Define, evolve, and unify visual and interaction systems that scale across products and platforms.
- Define evaluation strategy, build evaluations, golden sets, and judges.
- Update language and prompts in code using internal tools, review changes, and build logic for adaptive agent behavior.
- Collaborate with product and cross-functional partners to define a strategy for multi-modal agent communication.
- Represent design strategy and rationale to leadership and executives, influencing organizational alignment and priorities.
Requirements
- Bachelor's Degree in HCI, design, or related fields, or equivalent work experience in designing and building agentic experiences.
- 11+ years of experience designing software products with a focus on user experience, interaction, and visual design that meet business objectives.
- Experience building and maintaining evaluation pipelines for LLM products, including graders, rubrics, comparison sets, and regression suites.
- Experience designing and building agentic experiences.
- B2C or B2B experience.
- Deep expertise in prototyping tools and the ability to evaluate and advance design craft across fidelity levels.
Skills
- Product design
- Interaction design
- Model design
- Prototyping
- Prompt engineering
- Evaluation strategy
- Visual design
- Interaction systems
- Multi-modal agent communication
- Responsible AI practices
- Ethical AI practices
- Risk assessment
- Bias mitigation
- Quality and accuracy reviews
- AI tool integration
- Workflow optimization
- Generative AI logic
- Assistant behavior definition
- Front-end development
- Notebook-to-app development
Location
- Remote
Work Type
- Full-time
Experience Level
- 11+ years
Education Level
- Bachelor's Degree
Salary/Compensations
- $201,000/year to $278,000/year
Benefits
- Bonus
- Equity
About the Company
- At Meta, we're shaping innovative experiences in service of giving people the power to build community and bring the world closer together.
- Our multidisciplinary design teams are creating new ways to help people connect, find communities, and grow businesses.
- Together, we are committed to building innovative technologies, including Facebook, Instagram, Messenger, WhatsApp, Meta Quest and more, to serve billions of people around the globe.